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*Description*

Radiology Clerical Support Coordinator Wanted at the Danbury Hospital Outpatient (Ridgefield)

8 hour shift between 7:30am-6:00pm on rotational basis

Must have 5 years clerical support experience and previous experience in a customer service, radiology clerical support or supervisory role. Experience triaging a high volume of telephone calls. Strong consideration to candidates with Bachelor's degrees.

Minimum Experience: five years

Desired: Bachelor Degree preferred.

Summary:

Oversees the Imaging Center clerical support staff. Assures the department and organizational standards for internal and external customer service are met. Performs functions of all Imaging Center support positions on an as needed basis.

Responsibilities:

1. Oversees and coordinates the scheduling and activities of the Imaging Center clerical support to assure department and organizational standards for customer service are met. Adheres to Radiology service excellence standards.

2. Works with Imaging Center and Radiology management team to establish and enforce standards for telephone and face-to-face interactions with internal and external customers.

3. Trains and performs all technical functions required of all radiology clerical support positions. This includes but is not limited to; Cerner order entry, scheduling of invasive procedures, and AVAYA phone system.

4. Provides guidance and mentoring to staff, and provides input to manager on employee performance.

5. Collaborates with the manager to designate and monitor PEP goals.

6. Assures coverage of all Imaging Center clerical support functions for all days and shifts. Performs functions of the Imaging Center support positions on an as needed basis.

7. Identifies issues impeding customer service and smooth operations. Collects and uses data to assist with employee, workflow and other performance improvement projects. Initiates and follows through with changes.

8. Fulfills all compliance responsibilities related to the position.

9. Performs other duties as assigned.

Education: HS GRAD/EQUIVALENT

Other Information:

Required: MS Word and Excel. Windows, Outlook Scheduling.

Minimum Experience: five years

Desired: Bachelor Degree preferred. Previous experience in a customer service, radiology clerical support or supervisory role. Experience triaging a high volume of telephone calls.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: WCHN Affiliates

Org Unit: 619

Department: RDI

Exempt: No

Salary Range: $22.94 - $42.61 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.