• Desktop Support Specialist

    CAI (Wilmington, MA)


    Job ID Number

    R5190

    Employment Type

     

    Full time

     

    Worksite Flexibility

     

    Onsite

    Job Summary

    As a Desktop Support Technician, you will perform a variety of general support tasks within an established IT infrastructure.

    Job Description

    We are looking for a **Desktop Support Analyst** **.** This position will be **full-time** and **on-site.** This is a long-term position.

    What You’ll Do

    + Provides computing services and direction for North American users of Windows 10, Office O365, Office 2019, Microsoft Edge, Internet Explorer, Google Chrome, MacOS, and other business applications on PCs and laptops attached to a Windows Active Directory environment.

    + Responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Autopilot or Configuration Manager Console (SCCM) delivery tools.

    + Staff a walk-up IT Support Desk several hours a week for in-person user support.

    + Troubleshoot hardware and software problems for PC and Mac users.

    + Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, Mac Operating System, Microsoft Office, VPN clients, virus protection software, etc.

    + Additional duties as assigned.

     

    What You'll Need

    Required:

    + Experience supporting the following Microsoft Office suite, Windows OS, Microsoft Edge/Internet Explorer/Google Chrome,

    + A strong customer focus and skills in delivering desktop support required.

    + Excellent communication skills

    Physical Demands

    + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

    + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

    + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

     

    Reasonable Accommodation Statement

     

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

     

    Equal Employment Opportunity Policy Statement

     

    CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.