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F inger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([email protected]. com ) and may appear as spam.

About Finger Lakes Community Health :

Finger Lakes Community Health (FLCH) was founded in 1989 with an original mission of serving the region's agricultural workers by linking individuals to area resources and providing essential health services. In 2009 the organization expanded to become a Federally Qualified Health Center (FQHC), serving patients of all incomes, ethnicities and walks of life. Over the last decade, FLCH has grown to provide medical, dental, and behavioral health services to over 28,000 patients at eight health centers. With over 200 employees we strive to provide high-quality and innovative health care services to the Finger Lakes Region.

Job Summary :

The Pharmacy Technician-Assistant at Finger Lakes Community Health (FLCH) plays a key role in supporting pharmacy operations through a combination of administrative, clinical, and patient-focused responsibilities. This position ensures timely access to medications, supports adherence efforts, and enhances pharmacy workflow efficiency. Working closely with clinical pharmacists and interdisciplinary teams, the Technician-Assistant helps improve patient outcomes through a variety of direct and indirect care tasks.

Duties/Responsibilities:

Medication Assistance Program (MAP) Management

+ Administer MAPs (ProAct, Walgreens, 340B), including Patient Assistance Programs (PAPs) and manufacturer-sponsored initiatives.

+ Guide patients through application processes, eligibility checks, and medication fulfillment.

+ Train and support front-end staff in enrolling patients.

+ Track program participation and identify areas for improvement.

Pharm.D. & Catalyst Appointment Support

+ Assist in scheduling pharmacist and Catalyst team appointments (RNCC, Nutritionist, etc.).

+ Coordinate with patients, providers, and support staff to reduce delays and maximize clinical time.

+ Gather necessary patient information in preparation for consultations.

Population Health Collaboration

+ Use data tools to identify patients at risk of non-adherence.

+ Work with the Population Health team to develop and implement adherence strategies aligned with care initiatives.

Medication Reconciliation (Transition of Care)

+ Assist pharmacists and nursing staff with medication reconciliation during patient transitions between care settings.

+ Help verify medications, identify discrepancies, and communicate changes to patients and providers.

Refill Protocol Development

+ Support the creation and implementation of efficient refill protocols to reduce delays and improve access.

+ Customize protocols to specific patient needs and reduce prescriber burden.

+ Track refill trends and propose updates as needed.

Prior Authorization Support

+ Gather documentation, complete forms, and follow up with insurers to support timely medication approvals.

+ Help minimize delays related to prior authorization backlogs.

Other Duties:

+ Perform other related duties as assigned by the supervisor.

Education and Experience :

+ High school diploma or equivalent required.

+ Certification in Pharmacy Tech. preferred.

+ 2+ years in a healthcare or customer service setting preferred.

Qualifications :

+ Proficient in navigating and updating electronic health records and/or pharmacy software while maintaining data accuracy.

+ Foundational understanding of MAP, PAP, and prior authorization processes.

+ Demonstrates the ability to communicate clearly and professionally in a clinical setting.

+ Demonstrates the ability to manage basic tasks and meet expectations on time

+ Current CPR certification through a HRSA accepted agency is required (can be provided upon employment).

+ A valid government-issued photo identification document is required.

+ The ability to work flexible hours – some evenings are required.

+ The ability to communicate fluently in both Spanish and English is preferred.

Physical Requirements:

+ Sitting/Standing : Prolonged sitting with occasional standing or walking.

+ Computer Use : Frequent typing and prolonged screen time.

+ Light Lifting : Frequently lifting or carrying objects up to 10 pounds.

+ Visual : Clear vision for reading and inspections.

+ Hearing Clarity : Ability to hear conversations in person or in virtual communications.

+ OSHA Level : II

Finger Lakes Community Health uses BambooHR for the hiring and onboarding of our staff. All communications for recruitment will come directly from BambooHR ([email protected]) and may appear as spam.

Department

Pharmacy

Employment Type

Full-Time

Compensation

$18.26 - $22.00