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Position: Director, Project Manager – Transformation Office

Job Description:

We are seeking a highly motivated Director, Project Manager inside of the Transformation Office to support and accelerate the execution of strategic initiatives across the organization. This role will report directly to the Chief of Staff and work cross-functionally with leaders and teams to ensure transformation projects are well-organized, effectively tracked, and successfully delivered.

This is a unique opportunity to help shape the future of a dynamic and growing company by driving meaningful change and delivering operational excellence.

Core Duties and Responsibilities:

+ Develop and maintain tools, dashboards, and standardized processes to track the progress of strategic transformation initiatives.

+ Partner with cross-functional teams to scope, organize, and drive project plans from initiation through completion.

+ Monitor key project milestones and deliverables, ensuring initiatives remain on track, on budget, and aligned with strategic objectives.

+ Act as a central point of coordination between workstreams, identifying interdependencies, risks, and opportunities for synergies.

+ Facilitate regular check-ins, stand-ups, or steering committee meetings to maintain visibility and accountability across initiatives.

+ Partner with senior leaders to co-create ion of executive-level presentations, reporting on initiative health, resource needs, and key performance indicators.

+ Promote a culture of continuous improvement by helping teams reflect on learnings and refine processes post-implementation.

+ Collaborate closely with change management leads to ensure adoption and communication plans are effectively executed.

+ Engage stakeholders at all levels of the organization to align expectations and ensure sustained commitment to change efforts.

+ Maintain documentation and audit trails to support transparency, compliance, and knowledge sharing.

+ Apply a structured project management methodology (Agile, Scrum, or Waterfall, as appropriate) to enhance execution discipline.

+ Escalate project issues and bottlenecks promptly, while proposing actionable mitigation plans to leadership.

+ Other Duties as assigned

Professional Experience/Qualifications:

Experience:

+ 5 to 10+ years of experience in project management, business transformation, management consulting, or strategic operations.

+ Proven track record managing multiple complex, cross-functional projects with competing priorities.

+ Experience working in or with a transformation office, PMO, or similar strategic execution environment is a plus.

+ Familiarity with logistics, supply chain, or transportation industry is preferred but not required

Skills & Competencies:

+ Strong project management skills with knowledge of Agile, Scrum, and traditional methodologies.

+ Excellent organizational and time management abilities; detail-oriented without losing sight of the big picture.

+ Ability to lead through influence and build strong relationships with stakeholders across all levels of the organization.

+ Confident, persistent, and tenacious in moving initiatives forward.

+ Strong problem-solving and analytical skills; able to break down ambiguity into actionable steps.

+ Exceptional communication skills—both verbal and written—& experience creating executive-level presentations/reports.

+ Proficiency in project management and collaboration tools (e.g., Smartsheet, Jira, Asana, Trello, Microsoft Project, Confluence).

+ High emotional intelligence, adaptability, and a continuous improvement mindset.

Education

+ Bachelor’s degree in Business, Operations, Engineering, Supply Chain, or a related field preferred. Practical real-world experience in this function is applicable in most circumstances

+ PMP, Lean Six Sigma, Agile, or Scrum certification(s) strongly preferred

Forward is an Equal Opportunity employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team