"Alerted.org

IT Support Technician - Onsite

**Location:** Prineville OR (Onsite position)

Experience: 3-4 years

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

**Required skills:** Desktop Support, MAC Support & troubleshooting, Video Conference support

Job Summary

Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations over the phone remote connection software chat and email

Flexible able to multitask and prioritize reported issues

Provide a high level of customer service to users seeking problem resolution

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customer

Responsibilities

Serve as the first point of contact for customers seeking technical assistance in person at walk-up support locations over the phone remote connection software chat and email

Flexible able to multitask and prioritize reported issues

Provide a high level of customer service to users seeking problem resolution

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in internal ticketing systems

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Logistics responsibilities include providing overall management in daily administration asset distribution/ setup and shipping/ receiving. Inventory of storage spaces stocking and maintenance of IT vending machines.

Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.

Proficient in end-user network troubleshooting tools and practices

Salary and Other Compensation:

The annual salary for this position is between $37,800– $55,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

**Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

\#CB

\#IND123

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.