"Alerted.org

Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Cincinnati Bell, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

+ Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell, (70%)

+ Initiate and obtain sales through lead lists while meeting productivity metrics

+ Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell

+ Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems

+ Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing

+ Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%)

+ Maintain, track, change, and input leads through SalesForce.com (10%)

+ Take direction from upper management and complete administrative duties (5%)

+ Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%)

Education

+ Four years of High School or equivalent

Experience

+ 0 to 2 years of experience

+ Prior experience in sales or marketing highly preferred

+ Prior experience in telecommunications preferred

+ Prior experience in a call center preferred

+ Strong organizational and time management skills preferred

Special Knowledge, Skills, and Abilities

+ Excellent oral, written, and interpersonal communication skills necessary

+ Knowledge of Microsoft programs and applications

+ Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals

+ Proficient problem solving and analytical skills

+ Demonstrated success working in a sales environment

Supervisory Responsibilities

No Supervisory Responsibility

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran