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Description

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.

Role Overview:

As a Services Territory Manager, you will be responsible for leading the launch and ongoing performance of service offerings within your assigned territory. This is a customer-facing role with 75%+ travel to support on-site deployments and customer engagements. This travel is primarily within a drivable distance, or your assigned region, but often includes domestic flights and overnight trips. Key focus areas include vendor managed inventory, vending machines, and managed IT services. You will own the end-to-end execution of new service launches, including coordination with service providers, customers, and internal teams. Additionally, you will monitor and drive the performance of customers, local vendor service technicians, and product KPIs.

Key job responsibilities

- Organize and lead the launch of new service deployments within your region, serving as the primary point of contact for customers and service providers

- Develop and maintain strong relationships with customers to understand their needs and ensure a successful service experience

- Manage vendor service partners, monitor their performance, and work collaboratively to address any issues

- Track and report on key metrics related to customer satisfaction, service utilization, and product sales

- Identify opportunities to improve existing service offerings and develop recommendations for new services

- Assist with sales activities such as customer presentations and proposal development as needed

- Collaborate cross-functionally with internal teams (e.g. sales, operations, product) to ensure seamless service delivery

Basic Qualifications

- Experience analyzing data and best practices to assess performance drivers

- Experience launching new products or services and navigating complex, cross-functional processes

- Comfort with moderate travel within your assigned region (approximately 75%+ of time)

- Bachelor's degree or equivalent work experience

Preferred Qualifications

- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience

- 3-5 years of experience in a customer-facing, field-based role, preferably in the MRO, office, or IT distribution industries

- Demonstrated ability to work autonomously and navigate ambiguity, with a high degree of ownership and problem-solving skills

- Proficient in analyzing data and using insights to drive decisions and improve performance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.