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*Description*

*P**urpose: *

To act as a liaison among patients, family members, visitors and staff in the Emergency Department (ED), with the aim of enhancing the personal service experienced by patients, family members and visitors while enabling ED staff to concentrate on direct patient care.Also, working with the ED Director to monitor patient, family and visitor satisfaction in the ED.

*Essential Responsibilities *

Primary Job Responsibilities:

* Makes contact with patients, family members and visitors in the ED waiting area, explaining policies and procedures as needed and directing patients to treatment areas when needed.

* Makes periodic rounds of waiting areas and exam rooms relaying information among patients, family members, and visitors in collaborating with the ED staff.

* Explains to patients, family members updated visitation policy

* Responds to patient, family member and visitor requests or problems with direct action or referral to the appropriate department or person and includes patient experience when necessary.

* Works closely with the ED and registration staff to help maintain smooth patient flow and open communication among all concerned.

* Makes necessary calls to families and ministers, etc. for patient when requested. conducts post discharge calls to high-risk patients and escalates concerns to prevent readmissions.

* Assists in comforting those families who have experienced the death of a family member and assists with other necessary arrangements and escalates to spiritual care and PACT when needed.

* Assists with diversional activity for children by providing coloring books and crayons, Teddy Bears and assisting parents as needed while maintaining a safe environment.

* Maintains knowledge of current ED services and hospital policies regarding patient registration, treatment, admission, discharge, visitation, information release, parking, etc.

Additional Responsibilities:

Unit Support Measures

* Assist patients/families with transportation arrangements when necessary (taxi, bus, car rental)

* Assist in obtaining wheelchairs and stretchers for ED.

* Communicate with EVS on needs of the lobby and department.

**

Minimum Qualifications:

High School Graduate with 2 years of experience interfacing with the public in a customer service role. Experience in Emergency Department setting strongly preferred.Minimum of 2 years of college or an equivalent combination of college level education and healthcare experiencepreferred.Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Vassar Brothers Medical Center

Org Unit: 1101

Department: PT Relations Programs

Exempt: No

Salary Range: $16.50 - $30.44 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.