"Alerted.org

Description

We are on the lookout for a proficient Desktop Support Analyst to join our team located in West Des Moines, Iowa. The role is centered around offering technical support within the business, focusing on the maintenance of hardware, software, and mobile devices. This position offers a long-term contract employment opportunity within the IT industry.

Responsibilities:

• Handle the accurate and effective processing of break/fix incidents and move/add/change requests.

• Perform regular checks on systems to ensure operation efficiency and accuracy.

• Oversee the installation, maintenance, and updates of PC hardware and software.

• Establish a clear line of communication with stakeholders, providing updates on status, risks, quality, and operations.

• Troubleshoot and resolve issues related to PC hardware such as laptops, desktops, and mobile devices.

• Identify areas for improvement, escalate when necessary, and provide suitable recommendations.

• Utilize expertise in the Windows 10/11 operating system to troubleshoot software issues.

• Leverage strong analytical skills to make decisions, use independent judgment, and establish priorities.

• Effectively manage multiple initiatives concurrently, while maintaining attention to detail.

• Demonstrate excellent verbal and written communication skills in all aspects of the role.

Requirements

• Minimum of 2 years' experience in a similar role as an IT Desktop Support Specialist

• Proficiency in computer hardware including installation, troubleshooting, and maintenance

• Experience in computer imaging and desktop imaging, for creating standard desktop images and deployment

• Experience with Active Directory, including creating and managing user accounts, groups, and permissions.

• Strong knowledge of Microsoft Office 365, including setup, administration, and troubleshooting.

• Familiarity with VMware, with the ability to set up, manage, and troubleshoot virtual environments.

• Ability to support mobile devices, including setup, troubleshooting, and user assistance

• Excellent problem-solving skills and ability to work independently

• Strong communication skills, both verbal and written, for effective interaction with end users and team members

• Relevant certifications or degree in Information Technology or related field would be an advantage.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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