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IT’S Fun, IT’S Flexible, IT’S Entertaining, IT’S Bringing the Fun Back into Retail

IT’SUGAR was founded to create an environment that fosters the greatest feeling of happiness and humor; that allows you to smile and laugh out loud without judgment. Expanding rapidly, with over 100 locations nationwide, IT’SUGAR aspires to a future where everyone has access to the pure joy that comes from indulging in a world with fewer rules and more sugar.

There are three major things that differentiate IT’SUGAR from other candy retailers. First is the product – an unconventional twist on traditional candy store goods that focus on the humorous and outlandish. Second is the ambiance – full of bright colors, loud music, and lighthearted rebellion. The third is the people – passionate, optimistic, and energetic.

IT’SUGAR is looking for a fun and dynamic Retail Supervisor to join our team. As a Retail Supervisor, you will be the premier “SUGARTAINER” in charge of delivering a SWEET customer experience while promoting our brand. This position is a steppingstone towards a management role within IT’SUGAR. The Supervisor will be a shift leader in charge of overseeing all store functions and team members.

What you’ll do? IT’S Exciting!

Laugh out loud, dance to the music, and provide a humorous escape to our customers while you,

Act as a Leader on Duty:

+ Oversees the daily operation of the store and ensures that sales objectives are met.

+ Evaluates daily operations on an ongoing basis and makes recommendations/initiates action to enhance productivity, efficiency, effectiveness, and profitability.

+ Fosters a productive work environment through consistent coaching and training of Sales Associates.

+ Demonstrates a positive, enthusiastic and brand proud attitude.

+ Promotes safety for both our customers and associates by adhering to company guidelines.

+ Partners with store manager to identify ongoing challenges and present solutions.

Deliver Exceptional Customer Service:

+ Follow our customer engagement model SUGARTAINMENT by setting the stage, welcoming, engaging, entertaining and thanking the customer.

+ Assist customers with requests and inquiries.

+ Ensure salesfloor is clean and organized while maintaining store visual standards.

+ Operate POS/ register to properly cash out all customers.

Achieve Sales Goals:

+ Follows through on customer requests for specific items and suggests additional products.

+ Use selling skills by explaining benefits, features, prices, quality, value, and other product information.

Support Store Operations

+ Maintains store cash handling records, reports, and opening and closing procedures.

+ Ensures visual standards are appropriate and support the brand image.

+ Merchandises displays to visual guidelines.

+ Plan, coordinate, and set up special events and promotions.

+ Maintain communication with associates regarding product recommendations to increase sales/inventory.

+ Understands all Loss Prevention (LP) policies and procedures and communicates LP issues with the Store Manager.

+ Operational Responsibilities include, but are not limited to salesfloor/backroom/restroom maintenance, cleaning, mopping, etc.

Embody our Core Values:

+ Represent our core values: IT’S being Positive, Playful, Present and a Difference Maker.

+ Display enthusiasm and cheerfulness while working collaboratively in a team environment.

What you need to join the fun (besides SUGAR):

+ Must be 18 years of age or older.

+ Education: High School diploma or equivalent preferred.

+ Years of Experience: 2 years of retail experience and at least 1 year of supervisor experience.

+ Willing to work a flexible schedule including days, evenings, weekends, and holidays.

+ Able and willing to work 32-40 hours a week.

+ Must be able to use a POS/cash register.

+ Able to stand and walk for long periods of time; use hands to handle or feel; reach with hands and arms and talk or hear.

+ Able to independently lift/move up to 25 lbs. Able to lift/move up to 50 lbs with assistance.

+ Must be able to work alone or with minimum amount of supervision.

What’s in it for you? IT’S Even Sweeter

+ Fun at Work! Dance, sing and laugh out loud while you work.

+ Flexible scheduling

+ Career growth opportunities

+ Continuous Training and Development

+ 30% Employee Discount

+ Perk Spot (Discounts on cell phone, travel, events, etc.)

+ 401k with company match beginning the 1st of the month following 60 days of employment .

+ Employee Assistance Program

+ And more!

Full Time Only

+ Medical, Dental, and Vision Insurance

+ Paid Time Off

+ Health Savings and Flexible Spending Account

+ Legal Services

Let’s get Social! IT’S Cool

+ Website: www.itsugar.com

+ Facebook: www.facebook.com/itsugar

+ Twitter: www.twitter.com/itsugar

+ Tiktok: itsugar_official