• Core - Customer Service Specialist I

    Beth Israel Lahey Health (Exeter, NH)


    Core – Customer Service Specialist I

    + Full Time

    + Exeter, NH 03833 (https://maps.google.com/maps?q=Exeter%2C%20NH%20%2003833&zoom=14&size=512x512&maptype=roadmap&sensor=false)

    + Posted 2 months ago

     

    Core Physicians LLC

    Req#14297

    **Req#:** 14297

    **Full Time,Day Shift** 9am – 5:30pm

     

    Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process.

    Requirements:

    + Associate's degree or equivalent experience

    + 1-3 years medical billing experience

    Major Responsibilities:

    1. Review work log daily to ensure timely resolution of outstanding A/R.

    2. Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.

    3. Demonstrate proficiency and utilize practice management system.

    4. Appropriately document all transactions on patient accounts.

    5. Provide backup for other team members; as needed.

    6. Process self pay payments in a timely fashion.

    7. Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.

    8. Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal.

    9. Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day.

    10. Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices.

     

    Equal Opportunity Employer/Veterans/Disabled