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ServiceNow SecOps Product Manager - fully remote (or hybrid in Vienna, VA)

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Job Description:

ServiceNow Product Manager responsible for partnering with our platform team to develop solutions and fixes to support our SecOps modules

Manage product roadmap and backlog for prioritizing work on SNOW Vulnerability Response and other Secops tools

Submit and track enhancement requests for ServiceNow development, approve development plans and validate and test changes

Develop relationships with ETS Risk Customer teams to serve as customer representatives as SecOps product manager

ServiceNow SecOps Product Manager is responsible for ensuring the development, maintenance and successful utilization of the ServiceNow SecOps products leveraged by our IT Risk teams. Key duties include defining and managing the product roadmap, backlog, and serving as the voice of the customer to drive continued improvement of our SecOps tools. Will partner with our development and platform teams to request, develop and validate product improvements and upgrades.

Responsibilities:

• Define and manage ETS Risk SecOps Product Roadmap and Backlog

• Responsible for driving successful delivery of roadmap features and improvements

• Responsible for creating strong working relationships with customer teams within ETS Risk, SecOps product users, and development and platform teams to execute product strategies

• Engage customers to refine product strategies and priorities, and develop requirements that support process and product improvements

• Submit enhancement and incident requests to platform development teams to guide solutions to business problems

• Coordinate development efforts, and provide quality assurance, user acceptance testing and validation on behalf of customer teams

• Communicate status and product roadmap timelines with ETS Risk Customer teams and leadership to ensure awareness of ongoing efforts

Qualifications:

• Demonstrated experience as a Product Manager, preferably in the risk management or financial services industry

• Demonstrated experience working with ServiceNow, Vulnerability Response and the SecOps suite of products

• Strong understanding of the ServiceNow platform, its capabilities, and architecture.

• Bachelor’s degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience

• A problem solver who is excellent at defining the problem, ensuring it is the right problem to solve and then working relentlessly to solve it holistically. Communicate complex problems into easily understood requirements and provide solutions

• Demonstrated experience leading IT projects, stakeholder management, technology strategy, collaborating with business partners on key initiatives, reporting project status and risk to senior leadership

• Strong communications skills and demonstrated experience in working with all levels of staff, management, stakeholders, vendors

• Experience in communicating complex technical issues to non-technical audiences

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.