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Job Requisition: REQ3306

Employment Type: Full-time

Shift: Days

Hours Per Week: 40 hrs week

Hiring Range : $45,052.80-$60,236.80

The actual compensation for this position will be determined based on experience and other factors permitted by law. Responsibilities:

+ Develop and deliver training programs for new hires and ongoing education for existing patient registration staff.

+ Educate staff on the importance of accurate data collection, patient confidentiality, and compliance with HIPAA and other regulatory requirements.

+ Provide practical demonstrations and shadowing opportunities to ensure correct registration practices.

+ Collaborate with healthcare teams to identify opportunities to streamline and improve the registration process.

+ Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms.

+ Monitor and evaluate the effectiveness of training programs and adjust as needed.

+ Serve as a subject matter expert (SME) on patient registration processes for the team, answering questions and providing guidance.

+ Act as a liaison between registration staff and other departments to improve communication and resolve registration issues promptly.

+ Foster a positive and supportive training environment to enhance staff confidence and morale.

+ Assist in the implementation and training for the electronic health record (EHR) system and patient portal registration.

+ Ensure that staff are proficient in the use of technology to enhance the patient registration process.

+ Responsible for assisting the department director and (practice) managers, in conjunction with Human Resources, in the hiring/interview/onboarding process. Responsible to work with director and (practice) managers to determine performance expectations.

+ Understand and monitor quality measures (& data) and make changes when necessary.

+ Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms.

+ Understand, Develop, and Monitor KPIs to improve patient care, ensure accountability, and support decision making

Education, Training & Experience:

+ High School diploma/GED required. Associate degree in business administration or related field preferred.

+ Minimum of three (3) years registration experience in a hospital or Physician Practice required.

+ Minimum of one (1) year experience teaching in a professional environment required.

Certifications / Licensure:

+ Certified Healthcare Access Associate (CHAA) within two (2) years of date of hire required.

Required Skills and Attributes:

+ Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.

+ Must be able to multitask while remaining professional, focused, composed and positive.

+ Excellent customer service skills

+ Displays integrity, friendliness, and compassion.

+ Must be able to establish an appropriate and effective rapport with others.

+ Demonstrates flexibility

+ Takes initiative

+ Able to work in a fast-paced environment

+ Embraces new opportunities to grow both personally and professionally.

+ Effective critical thinking and problem-solving skills.

+ Proficient with various Microsoft Office products (Word and Excel).

+ Strong organizational skills.

+ Effective interpersonal skills.

+ Ability to take and follow direction in a positive and appropriate manner.

+ Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.

+ Must be able to speak, read, write and follow instructions in English.