• Help Desk Technician

    O'Neal Industries, Inc. (Lisle, IL)


    Description

    Job Summary:

    The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service, and the ability to work both independently and as part of a team. The position follows a first shift schedule for IT support coverage.

    Key Responsibilities:

    • Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in person.

    • Diagnose and troubleshoot hardware, software, and network-related issues.

    • Install, configure, and maintain computer systems, peripherals, and mobile devices.

    • Assist with employee onboarding and offboarding, including workstation setup and software installation.

    • Document support requests, resolutions, and troubleshooting steps in the ticketing system.

    • Support IT team projects, system updates, and process improvements.

    • Provide guidance to employees on IT best practices and security policies.

    • Escalate complex technical issues to senior IT staff as needed.

    Qualifications & Skills:

    • Education: Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).

    • Experience: 1+ years in an IT support or help desk role preferred.

    • Technical Skills:

    o Proficiency with Windows 10 & 11 and troubleshooting.

    o Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.

    o Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).

    o Experience with IT ticketing systems preferred.

    • Soft Skills:

    o Strong problem-solving and critical-thinking abilities.

    o Excellent verbal and written communication skills.

    o Patience and ability to assist users with varying technical expertise.

    o Strong attention to detail and ability to multi-task.

    o Strong customer service skills.

    Work Environment:

    • Primary support is for on-site employees, with occasional remote troubleshooting.

    Benefits: Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:

    Health, Vision and Dental Insurance

     

    Work site Wellness Programs

     

    Health and Dependent Care Flexible Spending Accounts

     

    Short-Term and Long-Term Disability Coverage

     

    Tuition and Health Club Reimbursement

     

    Accidental Death and Dismemberment and Life Insurance

     

    Metlife Auto & Home Insurance Program

     

    Adoption Assistance

     

    Training and Development Opportunities

     

    401k and Profit sharing

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.