• Fhnf IT Exchange Administrator

    First Horizon Bank (Memphis, TN)


    Description

    This position is responsible for the design, configuration, implementation, operation and maintenance of the Exchange system serving FHN Financials’ 26 offices nationwide.

     

    As a technical lead, the Exchange Administrator works closely with Networks, Active Directory, Server and Storage Leads, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast-paced leader in financial markets.

     

    The successful candidate will possess a thorough, applied working knowledge Microsoft Exchange (on-prem and Exchange Online), Active Directory and associated technologies with a proven record of accomplishment. In addition, the ideal candidate will possess the necessary skills for secondary network support.

     

    FHN Exchange Environment

     

    FHN Financial has migrated from on-premises Exchange 2016 to Exchange Online in hybrid mode, with some select functions operating on-prem. There are over 400 Exchange accounts in EXO with on-prem functions supported by a high availability, four-node cluster with failover capabilities to the FHN Disaster Recovery site in New York. Near-term project plans include migrating the on-prem environment to Exchange 2019 then Exchange SE when SE becomes available in the fall 2025.

     

    The messaging environment also includes Cisco IronPort spam filter, In-Tune mobile device management and Compliance-governed e-mail archiving with Global Relay, integrated with Bloomberg e-mail and Instant Messaging.

    Areas of specific responsibility:

    Exchange design, implementation, maintenance and monitoring to ensure compliance with high availability and security standards for FHN Financial

     

    Exchange operations: integration and use of monitoring tools to ensure performance and high availability using Mailscape and other tools.

     

    + Global Relay messaging archive

    + Network backup support

    + InTune MDM, Apple Business Manager

    + Kemp Load Balancer

    + Integration of design with Active Directory, Networking, Storage, Server and associated technologies

    + Exchange Server patches and updates (typically performed after hours)

    + Troubleshooting systems issues; restoration of systems to high availability status - on call 24/7

    + Developing, forecasting and managing capacity requirements; planning, implementation and migration in a growth environment

    + Implementation and maintenance of security and compliance standards

    + Vendor relations; maintenance contract management, maintenance administration

    + Change Management practices

    + Project methodology and management

    + Business Continuity Planning and Disaster Recovery for messaging functions

    + Participation in team-based special projects with opportunities for broadening professional skills

    + Some travel may be required.

    + Regular reports to management regarding systems availability, security control, operations & trends

    + Leadership in the application and implementation of technology for competitive advantage in a growth environment

     

    Additionally, this position will maintain awareness of industry and technical trends and will advise Management of opportunities to better serve the enterprise’s technical and business needs.

     

    The successful candidate will thrive in a high-energy, closely-knit, professional team environment with a commitment to the organization and delivering excellence for the Firm.

    Qualifications:

    FHNF requires at least eight years of experience in IT with two years of principal responsibility for the design, troubleshooting and maintenance of the Exchange system in a high availability, corporate environment. Additional proven experience in Cisco networking support is highly desirable. Experience in a financial operating company is an advantage.

     

    Customer service attitude and excellent written and oral communication skills are expected. The candidate must enjoy working in a professional environment with high expectations of the IT staff.

     

    The successful candidate will have collateral experience in servers, security and the other technologies named above. The candidate must have a proven successful record of accomplishment in handling multiple projects and tasks simultaneously where results really matter.

     
     

    With offices nationwide, FHN Financial is headquartered in Memphis, Tennessee. FHN Financial is a division of First Horizon Bank (http://www.ftb.com/) .

    About Us

    **First Horizon Corp. (NYSE: FHN)** , with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_\_https:/www.firsthorizon.com/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

    Corporate Diversity Commitment:

    We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

    Follow Us

    Facebook (https://www.facebook.com/FirstHorizonBank)

     

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    LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

    Instagram

    YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209\_-Q)

     

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.