• Customer Service Exit Booth Agent

    Enterprise Mobility (Hanover, MD)


    Overview

     

    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

     

    Get on the fast track to a more rewarding career with Enterprise Mobility - teams that are committed to quality, innovation, customer satisfaction and employee development.

     

    We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.

     

    Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

     

    Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

    Location:

    The Consolidated Rental Car Facility

     

    7434 New Ridge Rd

     

    Suite 347

     

    Hanover, MD, 21076

     

    The starting compensation for this job is $18 / hr. Employees can earn up to $1000 per month in performance bonus for service and sales.

    Schedule:

    + 3:00 PM to 11:30 PM – Friday through Tuesday (Wednesday/ Thursday Off)

    We offer a robust **Benefits Package** including, but not limited to:

    + **Employee discount**

    + **Retirement saving plan including 401K with matching profit sharing**

    + **Health Insurance**

    + **Life Insurance**

    + **Dental Insurance**

    + **Vision Insurance**

    + **Training and development**

    Responsibilities

    We are hiring now for immediate openings. Responsibilities include:

     

    + Prepare all rental documents accurately and completely

    + Verify car information and VIN number for security and car control

    + Provide additional service to Emerald Aisle members by offering our refueling option

    + Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image

    + Ensure that “Booth” is stocked with appropriate supplies to meet the needs of our customers

    + Provide all customers with undivided attention while assisting them at the exit booth

    + Make eye contact and greet all customers; thank customer at the conclusion of all transactions

    + Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary

    + Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

     

    _Equal Opportunity Employer/Disability/Veterans_

    Qualifications

    + Must be at least 18 years old

    + High School Diploma or G.E.D. required

    + Must have a minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting

    + Must have a valid US driver's license for at least 1 year

    + Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI’s or DWI’s on driving record in the last 3 years) employment reference, education and social security.

    + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

    + Must be able to work the shift/schedules

    + 3:00 PM to 11:30 PM – Friday through Tuesday (Wednesday/ Thursday Off)

     

    Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.