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Overview:

Completes more complex review of documents from Institutional clients and reports on identified exceptions. Researches and responds to customer inquiries regarding exceptions.

Primary Responsibilities:

+ Train less experienced personnel on the review of documents to support the quality of their work.

+ Research questions from Institutional customers regarding exceptions entered on the tracking system and respond back within established service level agreements.

+ Run reports for Institutional customers as scheduled; review the reports to ensure data accuracy.

+ Pull and review files for on-site audits as required. Review those files for all needed documents prior to audit.

+ Serve as subject matter expert in the review of documents to enable review of multiple types as required by volumes within the area.

+ Complete more complex data matching of documents based on agency guidelines or custodial agreements for non-agency documents. Update the tracking system with document type and exceptions found or addressed. Upload data to the tracking system so that the review can be completed using the system.

+ Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

+ Complete other related duties as assigned.

Education and Experience Required:

Associate’s degree and a minimum of 1 years’ relevant experience,

OR in lieu of a degree,

A combined minimum of 3 years’ higher education and/work experience, including a minimum of 1 years’ relevant experience

Proficiency with personal computers as well as pertinent spreadsheet, word processing and email software

Strong alpha/numeric skills

Strong organizational skills

Detail-oriented

Demonstrated problem-solving skills

Education and Experience Preferred:

Ability to work under time constraints while maintaining accuracy

Mortgage agency review or car title review knowledge

Physical Requirements:

Able to lift 30 - 50 pounds

Able to climb on a ladder and/or stool and bend for filing

Able to stand for long periods of time

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.