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Job Description

Insight Global is looking for an Operations Engineer to join one of our largest retail clients on a contract basis in their Tech Hub in Bangalore, India. You will be working core working hours from 9am-5pm IST. You will provide day to day technical support and knowledge for our physical security infrastructure and services including access control and video surveillance systems, supporting the Global Asset Protection team including retail, corporate offices (SSCs) and distribution centers (DCs). Additional responsibilities include:

Troubleshoot, diagnose, and resolve issues with on-prem network video recording devices to ensure they are online and functioning.

Resolve around 70 tickets per week in ServiceNow related to video surveillance and access control systems.

Collaborate with internal/external partners to support upcoming planned deployments.

Contribute to the improvement of processes and implementation of new technologies.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Diploma or Bachelors degree in an IT related field with 3 years of technology experience or an equivalent combination

Strong understanding of basic principles around incident management including creation and classification, investigation and diagnosis, resolution and closure.

Strong understanding of Cisco Merakis features, configuration, and management is beneficial in the context of video surveillance.

Experience with IP addressing, subnets, VLANs, routing, and firewall rules for the purpose of data transmission in network infrastructure.

Familiarity with Active Directory, MS Office, Microsoft Intune, MS Admin Center, Cisco Meraki, Microsoft Azure.

Experience with ticketing systems such as ServiceNow. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].