• Client Relations Specialist

    Insight Global (Ridgefield Park, NJ)


    Job Description

    Insight Global is seeking a Client Relations Specialist for one of our litigation law firm clients. This role will eventually be hybrid remote, three days onsite two days remote, after a 90-day onsite training period. The position will be located in Ridgefield Park, NJ.

     

    As a Client Relations Specialist you will be the point of contact for all clients of the firm once they have been retained. This role will be both inbound, as well as outbound so we need someone who is comfortable making outbound calls and answering a high volume of inbound calls. This person will be joining a team of about 8-10 individuals and require working with a high level of emotional intelligence.

    Additional responsibilities include:

    - Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.

     

    - Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty

     

    - Coordinate with attorneys and other staff to ensure seamless communication and service delivery.

     

    - Manage client onboarding processes, including the preparation of necessary documentation and scheduling of initial consultations.

     

    - Conduct regular follow-ups with clients to gather feedback and identify areas for improvement.

     

    - Assist in the development and implementation of client retention strategies.

     

    - Maintain accurate and up-to-date client records in the firm's database.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - 2+ years of experience working in a call center

     

    - Experience in Client Relations

     

    - Excellent communication skills, verbally and written

     

    - High level of emotional intelligence - Associate or bachelors degree preferred

    - Experience working in a law firm or in healthcare null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].