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Job Description

A client of Insight Global is the nations largest provider of hospice (or end-of-life care) care in the United States, operating 49 hospice programs in the US. Theyre looking for a system engineer to join their team to assist with effective deployment, configuration, operation, and maintenance of employee-facing technology systems. Working under the direct supervision of the Supervisor of Client Engineering & Director of IT Support and Client Engineering, this role focuses on the management and administration of applications and systems, ensuring they align with industry best practices and organizational requirements. Other responsibilities include but are not limited to:

• Collaborate with leadership to develop and implement a framework ensuring regular updates and maintenance of desktop images, mobile devices, VDI Infrastructure, and related systems.

• Implement VMWare technology solutions for Virtualization, networking and storage infrastructures.

• Conduct technical investigations of customer reported issues and perform root cause analysis.

• Participate in design decisions.

• Contribute to product documentation and manuals.

• Perform system maintenance as needed.

• Implement IT Change Control processes in coordination with the Client Engineering team.

• Collaborate with cross-functional teams to assist in designing and implement technology solutions, emphasizing redundancy, scalability, and security.

• Work with leadership to maintain a team dashboard illustrating Key Performance Indicators related to team performance, and environmental performance.

• Assist in designing and developing computing solutions that enhance the end-user experience.

• Develop and oversee a Quality Assurance program, including pilot groups, to maintain high-quality system output.

• Coordinate with IT Support teams to ensure effective knowledge transfer and alignment.

• Work on creating a consistent user experience across various form factors, including iPhone, iPad, Laptop, Desktops, and VDI.

• Identify areas for policy and procedure improvements and provide recommendations.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• 3-5+ years experience within system administration and engineering

• VDI experience specific to VMWare

SCCM

Deploying desktop

Focus on VDI - virtual desktop infrastructure.

Hands on experience with VMware virtualization and/or cloud experience

Experience maintaining an mdm solution

Experience running analytics, imaging, and patching.

Non persistent VDI desktop

EXP with Verizon, Vsphere,

4+ years of MDM management- specifically airwatch - controlling and managing the environment themselves (Full Admin) · Certified in ITIL foundation.

• MAC Experience - integrating mac management into the environment

• WMWare or Microsoft certified

• Experience in ControlUp software

• Experience with endpoint management solutions Tanium

• Azure virtual desktop

• Architectural design for virtual environment or desktop

• Workspace One (Airwatch)

• Powershell null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].