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Job Description

An employer in the Carlsbad, CA area is looking for an IT Operations Analyst III to join their team to sit on-site in Boston, MA or Carlsbad, CA. The successful candidate will play a pivotal role in optimizing and managing IT operations to ensure maximum efficiency, reliability, and security across the organization. This position involves providing advanced Level 2 and Level 3 support for line-of-business applications, including Office 365 administration, Okta, Entra, SharePoint, Veeva, and Cayosoft account creation. Responsibilities also include diagnosing and resolving complex technical issues, monitoring system performance, supporting high-profile meetings such as inspections, audits, and data readouts, and implementing strategic improvements to enhance our IT infrastructure and end-user support. In later months of this position, this individual will help support and serve as the primary contact for MSPs and vendors, evaluate performance, manage contracts, and collaborate with procurement teams to optimize support processes and ensure seamless integration with internal IT functions.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelors degree in related field

5+ years in IT, supporting enterprise level companies at Tiers II & III level

Experience having PM responsibilities or working alongside PMs closely to assist with identifying and implementing technical solutions (process improvement, documentation, product management, vendor management)

Experience with software & hardware support Windows, MacOS and basic networking

Well versed in O365 application administration, including SharePoint

Experience with Entra (formerly known as Azure AD) & Intune

Experience with SolarWinds ticketing system or similar Masters Degree w/ 3+ years of experience

IT, PM/Agile certifications

Experience with Okta

Experience with Cayosoft null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].