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Job Description

Overview

As a Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Responsibilities

Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.

Accountable for overall data center service compliance and quality.

Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.

Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.

Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.

Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams.

Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines.

Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes.

Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.

Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use).

Promote a culture of safety and empower technicians to take action, speak up, and report safety concerns and/or incidents.

Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities.

pay for this is between 120K to 160K

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

High school diploma, GED, or equivalent.

ACTIVE TS/SCI Full Scope Polygraph

3+ years experience supporting Data Center IT equipment

3+ years experience working in a production, mission-critical 24x7x365 data center

2+ years' experience directing, supervising, or managing others or leading a project. Associate degree in Computer Science or related field and/or equivalent work experience.

Applicable certifications:

Information Technology Infrastructure Library (ITIL) Foundation

ASICS/Inventory Control

CompTIA (A+, Server+, Network+)

Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP)

Microsoft Certified Professional (MCP)

Six Sigma Green Belt) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].