• Telecom Analyst

    Insight Global (Elkton, MD)


    Job Description

    This person will join a team of 7 to providel support to maintain or upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR, Cable Plant and wireless IP phones. Support and provide technical guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

    1. Recommends solutions as appropriate to resolve complex Telecommunications service request.

    2. Analyzes system traffic reports as requested by management, including operator statistics, voice mail, ACD, trunk, and PBX load balance. Make necessary modifications based on analysis.

    3. Coordinates the installation of Telecommunications Systems for CCHS at all satellite locations.

    4. Investigates and resolves all escalated telecommunications system repair requests with external vendors or internal staff as appropriate.

    5. Conducts site surveys for all new projects to estimate equipment required and labor time.

    6. Oversees the maintenance of all CCHS Telecommunications and Ancillary Systems via established industry guidelines for optimum operating efficiency.

    7. Participates in construction and renovation projects involving multi-disciplinary teams.

    8. Performs analysis of Voice Messaging Systems, which includes a monthly report on traffic and effective utilization.

    9.  Oversees the weekly work efforts of the contracted vendor technical staff.

    10. Maintain the Nurse Call servers and application backend.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - At least 3 years exp with PBX Phone Systems

     

    - Live within 45 minutes of Elkton, MD

    - Experience with Voice Messaging systems null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].