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Job Description

An Insight Global Retail Lottery client is looking to add a Director, General Manager of iLottery to oversee operations and attainment of financial and operational goals within the business unit in support of the companys overall financial and strategic objectives. This resource will establish budgets, short- and long-range objectives and criteria for monitoring progress and measuring success. The General Manager develops exceptional customer relationships, has a clear understanding of operations (manages day to day operations, product and marketing, etc.), software development lifecycle, mobile applications and ideally experience specific to iGaming.

This is an exciting role providing a full turnkey managed service across all areas including, product, marketing, operations, software development, finance, payments, retail support and Business Intelligence. The position requires someone with a strong appetite to learn and get involved in many business areas and projects as the account continues to develop with adding new online products and services. The role requires P&L management with a focus on driving revenue growth as well as cost control. This role will help our client maximize the effectiveness of our products and services through the effective utilization of emerging marketing, payment and platform technologies, content strategy, analytics and reporting, and program optimization. The role must maintain a strong relationship with the customer and with internal global stakeholders to support the lotterys goals for increasing returns to its beneficiaries.

Job Functions:

Own the PA iLottery account from top to bottom including a p&l budget and direct customer interface, providing support and customer updates during implementations, strategic planning meetings, and communication on any issues including downtime and outages (24/7 support)

Establishes budgets, short- and long-range objectives and criteria for monitoring progress and measuring and reporting on the programs challenges and successes.

Manages day to day operations including any issues or incidents through to successful resolution

Assist in developing and implementing the iLottery product strategy in line with the Lottery and product teams, as well as 3rd party providers

Assist in developing and implementing the marketing strategy in line with the Lottery, their ad agency and the growth marketing team

Coordinate with internal teams to ensure major deliverables are met, documentation and timelines are developed and delivered, and effective communication is provided to Lottery team members

Serve as a customer advocate during company planning and prioritization meetings

Support Lottery retail with iLottery education and assistance with affiliate marketing updates and training.

Ensure optimization of revenue across all sites (mobile / desktop /work with BI)

Manage eInstant product roadmap, game development, and game deployment with Lottery and game studios

Ensure effective cross promotion of products across Lottery channels (retail, iLottery, Second Chance loyalty program)

Ensure on time execution of Second Chance Loyalty program by supporting Lottery planning and development and testing efforts

Facilitate multiple weekly/ bi-weekly/monthly Lottery status calls across functional areas (marketing, finance, all hands lottery, customer support, product, Lottery executive steering committee/ status calls, etc)

Manage the account in a professional and organized manner

Support business development efforts with proposal and presentation content

Coaching, mentoring and development of team members.

Skills/Abilities:

Excellent communication skills

Project / product / marketing and or operations experience required

Ability to work independently, and possess strong organizational and time management skills

Tech savvy within the digital content space

Enthusiasm and leadership

A strong work ethic and perseverance is necessary to succeed in a dynamic, fast-moving and results oriented environment

Proficient in MS Office (Word, Excel and PowerPoint)

Experience drafting proposals and presenting in front clients/colleagues is ideal

Compensation Range: $130,000-$150,000

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelors Degree in Business, Finance, Sales, Accounting, Marketing, or related field.

A minimum of 5 years experience in a relevant industry (iGaming/iLottery/Ecommerce).

A minimum of 10 years experience with managing and owning large customer operations focused on driving revenue growth and profitability through effective operations and strategic management in the digital and interactive space.

A minimum of 2 years experience in people management (2+ direct reports).

Experience driving online marketing and product initiatives and managing to revenue and budget goals.

Experience with digital technology, solutions and products, including understanding requirements and functionality.

Experience managing accounts to advance product and marketing plans.

Plusses:

Masters Degree in a relevant field. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].