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Job Description

Our client seeks to understand how they can improve employment and training services to better meet the needs of Veterans and military spouses. We will help our client with designing a Customer Experience (CX) program to better understand the "moments that matter" and pain points that Veterans and those providing employment services that Veterans face. This project will encompass conducting an environmental scan to understand the current state, facilitating interviews, conducting qualitative research, creating journey maps and personas.

Project Role

Responsible for:

Set overall strategy for the project

Lead and manage a team of 4-6 people

Assist with service design and research efforts -- including leading or facilitating interviews, and focus groups, etc.

Lead the creation of project-specific deliverables, managing team contributions, and providing overall quality control

Act as main client Point of Contact, managing relationships and reporting on status throughout the project to the Executive Sponsor and key stakeholders

Develop implementation project plan and manage team toward completion of major milestones

Create status reports for leadership outlining progress of project activities, monitoring and assessing project risks, and developing mitigation strategies in collaboration with Program Manager

Work in parallel with communications lead to coordinate stakeholder activities and plan implementation

Approach every day with a 'we' mindset and willingness to collaborate with and learn from teammates

Independently manage time to complete assigned tasks or entire lines of effort as part of the larger client engagement

Be a strong critical thinker who sees the big picture while staying delivery-driven

Connect the big picture between project and client business/mission goals

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

A Bachelor's degree

Curious, problem solving, and open-minded approach to work

Eight (8) or more years of relevant consulting experience and/or project management experience

3+ years of experience leading projects, preferably in Federal Government or other public-sector contexts

Thrive in a continuous Build-Measure-Learn cycle

Engage with technology with comfort and ease (Power Point, Word, Excel, Teams, Monday, Slack, Mural, etc.)

Excellent verbal and written communication skills

Ability to obtain a Public Trust security clearance Experience leading a customer experience (CX) / service design project

Project Management Certification (e.g., Project Management Professional)

Familiarity with the Department of Labor and Veteran employment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].