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Description

The Amazon Customer Service organization is looking for an experienced Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support two Directors in our Customer Engagement Technology organization in Seattle, Washington.

This Executive Assistant will be responsible for handling confidential information and maintaining professionalism in dealing with senior executives. Role responsibilities include managing multiple complex calendars, planning and organizing events of all sizes, and coordinating domestic and international travel. This candidate will help build a positive team environment and establish working relationships inside and outside of the group.

This EA role will support two Directors with large organizations spread over multiple sites.

Key job responsibilities

- Manage multiple complex calendars

- Plan and organize events of all sizes

- Coordinate domestic and international travel

A day in the life

On a day-to-day basis, the Executive Assistant will maintain the executives' calendars, keeping them organized for weeks in advance. This involves maintaining strong working relationships with the executives, partner EAs, and members of the business. Additionally, the Executive Assistant will partner with other EA team members on team events, space administration, and building a proactive outlook for upcoming meetings.

About the team

This role sits on the Contact Center Management System (CCMS) team within CET. We are responsible for managing every customer contact, ensuring customers connect with a customer service associate who is able to solve their issue on the first contact. Ultimately, we reduce customer effort by improving the discoverability of customer entry points and creating a contact experience that effectively identifies and preserves customer issues across the customer journey. This enables a seamless transition between automated and human support. We ensure quick issue resolution on the first contact by investing in foundational technologies to capture and maintain routing signals.

Basic Qualifications

- 2+ years of senior level leadership support, or 1+ years of Amazon experience

- High school or equivalent diploma

- Experience with Microsoft Office products and applications

- Experience with executive level calendar management

Preferred Qualifications

- Experience in a fast-paced, high-tech company

- Experience managing multiple calendars

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,000/year in our lowest geographic market up to $107,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.