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Description

The Selling Partner Services Agent Development organization owns training, development and quality auditing, tasked with understanding the needs to hire and develop Global Seller Support Associates and Customer Trust Investigators to support our Sellers, Vendors, and Buyers in our Amazon.com marketplace. The AD Optimization and Measurement (ADOM) team strives to ensure agents' capability to deliver the best outcomes for Amazon Sellers and Buyers by measuring and optimizing learning efficacy throughout their continuous development journey. We are a team of Researchers, Analysts, and Engineers who source and organize the right data to empower our learning experience designers and training partners to effectively measure and optimize the learner journey.

We are looking for a Business Intelligence Manager to lead our team of Business Analysts. You'll work directly with our external and internal customers to understand what our selling partners need from support and investigators, what our internal partners need to develop effective learner tools, and how our team's data needs can be best met in a secure, reliable and scalable manner. You'll partner with our research science, insights, data, and business intelligence engineers to develop and own high quality analytical solutions. The ideal candidate will be a player/coach, willing to dive in on the toughest problems and work diligently to develop our team members in analytical best practices.

Key job responsibilities

- Hire and develop a team of globally distributed business analysts

- Identify opportunities and key criteria to drive analytical reporting, models and business strategy

- Producing written recommendations and insights for key stakeholders that will help shape effective metric development and reporting.

- Simplifying and automating reporting, audits, and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders.

- Improving back-end data sources for increased accuracy and simplicity.

- Recognizing and adopting best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.

- Understanding a broad range of Amazon’s data resources and know how, when, and which to use and which not to use.

- Think outside the box in defining metrics for success for ambiguous problems in the SP Support, Customer Trust, and Quality verticals.

Basic Qualifications

- 5+ years of business intelligence and analytics experience

- 3+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience

- Experience with SQL

- Experience with ETL

- Experience with data visualization using Tableau, Quicksight, or similar tools

Preferred Qualifications

- 4+ years of working with very large data warehousing environment experience

- 7+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience

- Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,100/year in our lowest geographic market up to $223,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.