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Description

Join Amazon Global Logistics as a Transportation Specialist in our Cross-Border Carrier Center (XBCC). You'll play a crucial role in ensuring seamless delivery of customer packages to over 200 countries worldwide. Your expertise will help optimize our complex network of internal and external partners, directly impacting customer satisfaction on a global scale.

Key job responsibilities

- Provide prompt, efficient service to carriers, escalating issues internally when necessary

- Independently manage your time to research cases, identify trends, and resolve issues

- Collaborate with partner teams to address root causes of defect trends

- Document investigation outcomes clearly and concisely

- Maintain high standards of attendance, productivity, and quality while adapting to evolving business needs

A day in the life

As a Transportation Specialist, you'll start your day by reviewing carrier cases and prioritizing your workload. You'll dive into data analysis, using your problem-solving skills to identify patterns and propose solutions. Throughout the day, you'll communicate with various stakeholders, both internal and external, to resolve issues and improve processes. Your work will directly contribute to enhancing the global export supply chain and ensuring timely package deliveries worldwide.

About the team

The XBCC team is at the heart of Amazon's Global Logistics Exports organization. We're passionate about delivering exceptional customer experiences across borders. Our focus is on addressing challenges that may delay package deliveries, working collaboratively with multiple partners to streamline processes and drive continuous improvement in our global logistics network.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

Basic Qualifications

- High school or equivalent diploma

- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience

- Work 40 hours/week, and overtime as required

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Experience using Microsoft Excel to manipulate and analyze data

Preferred Qualifications

- Associate's degree in logistics, supply chain management, or related field

- 1+ years of experience in an operations or logistics environment

- Demonstrated track record of meeting productivity and quality targets

- Advanced Excel skills including pivot tables, VLOOKUP functions, and data visualization

- Experience with transportation management systems or logistics software

- Strong problem-solving and analytical skills

- Excellent verbal and written communication abilities

- Ability to work effectively in a fast-paced, dynamic environment

- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.