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Description

Shaping the Future of Last-Mile Delivery Through Learning Excellence

Are you passionate about empowering entrepreneurs and driving innovation in Last Mile Delivery? Amazon DSP is seeking a well rounded leader to spearhead our Worldwide Delivery Service Partner (DSP) and Business Coach (BC) Learning initiative—a program that touches thousands of entrepreneurs and millions of customer deliveries daily.

The Impact You'll Make

Imagine being the architect of learning experiences that transform passionate entrepreneurs into successful business owners. Every day, thousands of DSPs across the globe deliver millions of Amazon packages, each with a smile. Your role will be crucial in ensuring these business owners have the knowledge, tools, and support needed to thrive in the dynamic world of last-mile delivery.

Your Mission

As the Worldwide Learning Leader for our DSP Products you'll build and execute strategies that enable entrepreneur success across diverse global markets. You'll break down complex business challenges into actionable learning solutions, leverage data to drive decisions, and create scalable products that evolve with our rapidly growing network.

Who You Are

You're an analytical powerhouse with a talent for transforming insights into action. You thrive on:

Dissecting complex problems to find elegant solutions

Building trust across diverse stakeholder groups

Influencing and delivering results through others

Adapting quickly to changing business dynamics

Communicating complex ideas with clarity and precision

Why This Role Matters

Our DSP program is the backbone of Amazon's last-mile delivery success. Your leadership in learning and development will directly impact: Thousands of small business owners achieving their entrepreneurial dreams. Millions of successful customer deliveries every day. The continued evolution of Amazon's logistics network

The growth and development of our global Business Coach community

What Success Looks Like

In this role, you'll know you're succeeding when:

DSPs consistently grow their businesses and achieve operational excellence

Business Coaches effectively support and develop their DSP partners

Learning programs drive measurable business impact

Global best practices are shared and scaled efficiently

Innovation in learning delivery becomes a competitive advantage

We're looking for someone who can turn learning initiatives into business results, who sees the potential in every entrepreneur, and who has the analytical mindset to drive continuous improvement. If you're ready to shape the future of last-mile delivery while empowering thousands of business owners worldwide, we want to hear from you. Join us in building something bigger than yourself—a learning ecosystem that powers the success of entrepreneurs around the globe and delivers smiles to millions of customers every day.

Strategic Leadership (40%)

• Develop and execute global learning strategy

• Drive innovation in training methodologies

• Lead measurement and optimization of learning outcomes

• Define success metrics and track progress

• Establish best practices and scale globally

Program Development & Execution (30%)

• Own end-to-end learning program lifecycle

• Design comprehensive training curriculum

• Implement adult learning principles

• Drive continuous improvement initiatives

• Manage program budgets and resources

Technology & Infrastructure (15%)

• Guide LMS platform strategy and roadmap

• Oversee technical integrations

• Drive learning technology innovation

• Ensure platform scalability and reliability

• Optimize user experience and engagement

Stakeholder Management (15%)

• Partner with global operations teams

• Align with business leadership

• Collaborate with subject matter experts

• Build relationships with DSP community

• Engage with cross-functional teams

Technical Skills:

• Data analysis and visualization

• Program management methodologies

• Learning management systems

• Content development

• Performance metrics tracking

Leadership Skills:

• Strategic thinking

• Problem-solving

• Stakeholder management

• Change management

• Cross-cultural communication

Basic Qualifications

- Bachelor's degree or equivalent

- 5+ years of product or program management, product marketing, business development or technology experience

- Experience with end to end product delivery

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience as a product manager or owner

- Experience owning technology products

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights

- Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.