• Senior UX Design Program Manager, Search…

    Amazon (Seattle, WA)


    Description

    We're seeking a self-motivated, highly-organized Sr. UX Program Manager to support operational processes for our Rufus Design team. This is an exciting opportunity to contribute to the team behind Rufus, Amazon's new generative AI-powered shopping assistant. Rufus helps customers find and discover products by providing insights, making recommendations, answering product questions, making comparisons, and more.

     

    As an operational orchestrator on this innovative project, you’ll focus on establishing and optimizing design operations and processes for a high-velocity UX team. We’re looking for a candidate with deep experience working as a program manager through the UX design process and the software development cycle. If you're passionate about creating seamless work flows, and thrive on bringing structure to complexity, this is your opportunity to make an impact. You'll bring your process optimization skills to drive best-in-class design operations, and collaborate closely with a diverse, cross-functional team of designers and product managers. Join us in revolutionizing online shopping through AI-powered guidance.

    Key job responsibilities

    * Improve and maintain design operations frameworks, including roadmaps, backlogs, and intake

    * Set up operational processes that enable the design leadership team to efficiently prioritize, plan resources, and track goals.

    * Implement and manage design operations tools, templates, and workflow documentation.

    * Coordinate design review cadences and status updates

    * Build scalable processes for multiple teams and pods to work effectively together

    * Build strong partnerships between Design, Engineering, Data Science, and Product teams

    * Coordinate and manage production logistics for select high-stakes presentations and deliverables.

    A day in the life

    Your day-to-day role focuses on 3 key areas:

    Team Enablement

     

    -Empower the UX team to own their timelines and deliverables

     

    -Remove obstacles, clarify requirements

     

    -Manage resource allocation and team capacity

     

    -Enable designers to focus on core creative work

     

    Process & Operations

     

    -Drive adherence to communication standards &tools

     

    -Develop workflows and reporting systems

     

    -Stay current on systems that maximize team effectiveness

     

    Stakeholder Management

     

    -Facilitate cross-functional collaboration between design, business, and technology teams

     

    -Provide updates to key stakeholders

     

    As the operational backbone of the UX studio, you ensure the team can deliver exceptional user experiences while managing the framework that supports them.

     

    About the team

     

    The Rufus team is a talented group of designers, engineers, data scientists, and product managers on a mission to define the future of AI-assisted shopping.

    Basic Qualifications

    - 6+ years of design program management experience

     

    - Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

     

    - Experience managing UX programs and working with Design and Research

     

    - Knowledge of human-centered design process

     

    - Knowledge of project management tools and methodologies (agile to waterfall)

     

    - Demonstrated success in resource planning and program delivery

    Preferred Qualifications

    - Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences

     

    - Have an available online portfolio

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.