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Description

Amazon's Security’s Customer Service Security (CSS) team is seeking an exceptional Technical Program Manager to join our organization. CSS is the first line of defense protecting our Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause them harm. As a Technical Program Manager on the CSS team, you will partner with our teams in addressing information security issues facing the largest Customer Service and Logistics operation in the world, where customer obsession equals protection.

In this high-impact role, you will work at the cross roads of security engineering and technical program management; collaborating closely with cross-functional partners to identify, prioritize, and resolve security risks. Leveraging your strong technical expertise and program management skills, combined with a deep passion for customer protection, you will drive the development of scalable solutions that bolster our security posture and safeguard our customers' data and interests. You will be responsible for continuously enumerating and prioritizing known security threats, then clearly communicating risk information and recommendations to both technical and non-technical stakeholders. Working in a fast-paced, dynamic environment, you will support the development of security awareness training, collaborate to eliminate security defects, and ensure compliance with best practices across the organization. As a technical leader, you will influence operational excellence and spearhead continuous improvement initiatives within the CSS team. Additionally, you will actively mentor junior engineers, helping to grow their skills, knowledge, and ability to protect our customers.

This is an exceptional opportunity to make a tangible impact on the security of one of the world's most customer-centric companies.

Key job responsibilities

- Work cross-functionally to continuously enumerate and prioritize known security risks.

- Clearly communicate security risk information and recommendations to both technical and non-technical audiences

- Support the development of security awareness training for stakeholders

- Collaborate with stakeholders to eliminate security defects

- Ensure stakeholders follow security best practices and comply with organizational policies

- Influence operational excellence and best practices within the organization.

- Maintain continuous improvement program

- Actively mentor junior engineers, improving their skills, their knowledge of our systems, and their ability to protect the customer.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 3+ years of technical product or program management experience

- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Understanding of SDLC and Architecture System Design with the ability to ensure functionality and tradeoffs in terms of scalability, maintainability, extensibility, performance, and security

Preferred Qualifications

- 3+ years of working directly with engineering teams experience

- 3+ years of analytical, quantitative, communication, and presentations experience

- Certified Project Management Professional (PMP)

- Knowledge and experience with hunting utilizing TTPs (Tactics, Techniques and Procedures).

- Proven experience with AWS products and services

- Extensive knowledge of computing security issues and threat vectors

- Effective written, communication and organizational skills.

- Ability to create and contribute to intelligence reports, briefings, roadmaps, and strategic planning documents

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.