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Description

Ring's Global Learning and Quality team is seeking an innovative Instructional Designer to join our dynamic team. In this role, you'll design, develop, and enhance learning programs that impact associates worldwide. We're looking for a self-motivated professional with a passion for learning and developing others. You'll collaborate with cross-functional teams, Subject Matter Experts, and Program Managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, coupled with strong project management and communication skills. You should be adept at balancing speed and quality, thriving in a fast-paced environment while maintaining high standards. We value creative problem-solvers who can "think big" and have an innovation-focused mindset with the ability to execute quickly. Your experience in designing performance-based learning outcomes and your adaptability will be key in driving continuous improvement of our learning experiences. Join us in creating world-class learning solutions that empower Ring associates globally.

Key job responsibilities

* Analyze, design, develop, and evaluate training solutions aligned with business objectives

* Partner with stakeholders and SMEs to gather requirements and create learning content

* Design and develop engaging multimedia content using various authoring tools

* Create storyboards, scripts, and job aids that support learning objectives

* Apply adult learning principles and instructional design methodologies to course development

* Ensure consistency in learning design across multiple programs and platforms

* Manage multiple projects simultaneously while meeting tight deadlines

* Conduct needs assessments and identify performance gaps

* Measure and evaluate training effectiveness through various assessment methods

* Stay current with industry trends and learning technologies

* Maintain course content and curriculum documentation

* Provide recommendations for continuous improvement of learning programs

About the team

Our team is dedicated and responsible for the learning and development of Ring Customer Support associates. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a world class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.

Basic Qualifications

* Bachelor's degree in Instructional Design, Education, Business, or related field

* 3+ years experience in instructional design, training development, and e-learning creation

* Proven experience with Articulate 360/Storyline or similar authoring tools

* Demonstrated ability to create engaging training materials including e-learning courses, instructor-led materials, job aids, and multimedia content

* Experience managing multiple projects and implementing process improvements

* Track record of working cross-functionally with technical and non-technical teams

* Experience using data and metrics to drive program improvements

* Advanced multimedia development skills (video, graphics, audio)

* Experience with system simulations and basic HTML

* Background in process improvement initiatives

* Experience working in a fast-paced, global environment

Preferred Qualifications

* Master's Degree in Instructional Design, Learning Technology, or related field

* Proven competence using an LMS, such as Cornerstone, Moodle, or Thinking Cap

* Experience with evidence-based instructional design and learning analytics

* Multimedia development capabilities (video editing, graphics design, animation)

* Basic HTML and system simulation skills

* Experience building and managing complex project schedules

* History of success in fast-paced, global environments

* Proven ability to measure and communicate learning impact to stakeholders

* Portfolio of eLearning samples required at interview

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.