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Location:

11501 Outlook Street - Overland Park, Kansas 66211

JOB BRIEF (PURPOSE)

+ Under the direction of the department head, the person in this position is responsible for leading and directing the activities of the Surveillance Group, including identifying, interviewing, hiring and training. He/she will manage the process of collecting, analyzing, and performing risk analysis for the portfolio. He/she will also be responsible for responding to all Investor and Rating Agency inquiries and for monitoring the work output to ensure that all regulatory, investor guidelines, internal and external benchmarks, and internal policies and procedures are met.

ESSENTIAL JOB FUNCTIONS

+ Lead and direct the Surveillance Supervisors in order to meet/exceed all internal and external benchmarks.

+ Lead and direct the Surveillance Supervisors with tasks related to servicing acquisitions.

+ Collaborate with the Vice President of Surveillance in determining staffing needs and space.

+ Interview applicants, make hiring recommendations, provide training, complete performance appraisals [DHP’s] as required/requested, and recommend salary increases.

+ Review policies and procedures to ensure all procedures are implemented and followed appropriately.

+ Communicate vertically to determine and establish departmental goals to meet company objectives. Continuously evaluate department progress in the attainment of the goals. Prepare monthly progress and status reports as requested.

+ Recommend revisions to policies and procedures.

+ Monitor the performance of the sub-servicers as it relates to the credit administration function to ensure that contractual obligations and investor requirements are met.

MARGINAL OR PERIPHERAL FUNCTIONS

+ Assist department head with special projects, as assigned.

REQUIRED QUALIFICATIONS

+ Previous Management experience.

+ Four-year college degree and/or five years commercial real estate servicing experience.

+ Excellent verbal and written communication skills, as well as a high degree of analytical skills.

+ Overall knowledge of commercial underwriting.

+ Knowledge of operating statement review and interpretation.

PREFERRED QUALIFICATIONS

+ Background in real estate servicing or transactions, accounting/auditing, or commercial loan underwriting.

+ Knowledge of CMBS investor reporting.

+ Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel and Lotus Notes.

EQUIPMENT USED

+ Personal Computer

+ Standard office equipment (phone, fax, copier, calculator)

TRAINING REQUIRED

+ Ongoing on-the-job training and as assigned

Job Posting Expiration Date: 07/18/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.