• Senior End User computing Engineer (Mac)

    Insight Global (New York, NY)


    Job Description

    Insight Global is looking for a Senior End User computing Engineer (Mac) to sit hybrid in NYC. The Enterprise Endpoint Engineering team is seeking a highly skilled Mac Engineer with deep MDM expertise (Jamf Pro and Microsoft Intune), Apple Business Manager experience, software

     

    troubleshooting skills, some development experience, and strong systems administration skills. The ideal candidate will be responsible for designing and implementing Mac lifecycle management, enforcing security policies, and ensuring seamless integration with enterprise tools while optimizing user experience. Primary responsibilities include:

     

    Architect, deploy, and manage macOS device management solutions using Jamf Pro and

     

    Microsoft Intune.

     

    Own the lifecycle management of macOS devices including provisioning, configuration,

     

    patching, and decommissioning.

     

    Develop and maintain automation scripts and policies to streamline device onboarding,

     

    updates, and compliance enforcement.

     

    Partner with security and compliance teams to enforce security baselines and

     

    implement best practices for endpoint protection.

     

    Lead troubleshooting efforts related to macOS hardware, software, and integration with

     

    enterprise tools.

     

    Provide mentorship and technical guidance to junior engineers and IT support teams.

     

    Monitor system performance, create documentation, and generate reports on

     

    compliance and inventory.

     

    Stay current with macOS updates, Apple enterprise technologies, and endpoint

     

    management trends.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - 5+ years of experience in macOS end user computer engineering and administration in a large-scale enterprise environment (10K+ users)

     

    - Expert-level experience with Jamf Pro (Policies, Smart Groups, Configuration Profiles, Scripts) and Jamf 200 (or higher) certifications

     

    - Experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE)

     

    - In-depth knowledge of macOS, iOS, and tvOS and should also be comfortable using the latest MDM practices, Zero Touch Deployment methods, automation practices and procedures, data integrity, and analytical reporting experience

     

    - Proficient in scripting languages such as Bash, Python, AppleScript, Perl or zsh for automation and custom workflows

     

    - Strong knowledge of macOS internals, security frameworks, and MDM protocols

     

    - Excellent troubleshooting, documentation, and written/verbal communication skills

     

    - Ability to thrive in an ambiguous and fast-paced environment and to manage multiple simultaneous projects requiring strong communication, organization, time management, and problem-solving skill - Nexthink experience levering the tool to produce ROI for both Win + Mac (currently only licensed on Windows today with Nexthink, but our goal is to expand that across the full fleet of Win + Mac devices next year)

     

    - Preferred: Jamf 300 certification

     

    - Hands-on experience configuring and managing Microsoft Intune for macOS

     

    - Experience with identity and access management systems (Active Directory, Entra AD, PingFederate, etc.)

     

    - Familiarity with CIS benchmarks and compliance frameworks like ISO, SOC2, or SOX

     

    -  Experience with endpoint detection & response (EDR) tools such as CrowdStrike

    -  Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and routing protocols null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].