"Alerted.org

Job Description

- Our client is looking to build a team of Data Scientists to support real-time transcription of their high-volume contact centers based virtually and throughout the United States.

- The team currently has Speech Analysts, and they are looking to expand their capabilities to provide real-time text data transcription and sentiment analysis, and use AI instead of audio.

- The goal is to develop AI models with transcripts to capture call summaries in two to three sentences about the issue and resolution, and gather sentiment feedback based on tone, energy, and language.

- Currently, they have natural language processing (NLP) in place and need to improve LLMs for GenAI. Theyre not wanting the creation of a chatbot or repository, but more so candidates who understand what is going on behind the screen and fine tuning the existing model.

- The LLMs are text data specific and they need to incorporate more word embedding to convert word phrases to numerical representation of words using different techniques to identify similarities and allow the computer to understand those meanings.

- The goal is to build their own ChatGPT which will involve transcript and phonetic based queries converting that to transcript-based queries.

- This role will be responsible for:

o Mining complex data and providing systems-related advice for their organization.

o Design new ways to incorporate vast information with a focus on information technology topics.

o Work with different data mining techniques such as clustering, regression analysis, decision trees and support vector machines.

o Help fine tune data models and existing LLMs

The pay rate for this role varies depending on level and years of experience and will range from $40-$45/hour.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

- 0-2 years of data science

- Degree in Computer Science (preferably within a data science centric area)

- SQL

- Python

- Familiarity with LLMs

- Familiarity with NLP

- Knowledge of clustering, regression analysis, decision tress, and support vector

- Great communication and presentation skills - Tableau

- DataBricks

- Call center background null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].