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Sales Administrator

About the OrganizationAt Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then - and now - was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small- to medium-sized applications - and back it up with outrageous customer service.

Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you:

Real solutions that aren't delayed by red tape or inaction

A partnership based on a genuine understanding of your business and your goals

The tools and resources to help you succeed and thrive

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

LocationClarkston Office

Description

At Chase Plastics, we're real people providing real solutions. As one of the Top 10 plastics distributors in the U.S., we strive every day to provide outrageous customer service to our valued customers throughout the U.S., Canada and Mexico. Our customers are shaping the world by making life-changing - and in many cases, life-saving - products in the medical, automotive, aerospace and industrial markets (among many others). We help them take their products from resin to reality by providing more than 18,000 specialty, engineering and commodity thermoplastics from some of the world's leading suppliers and getting the right product(s) to them, when and where they need it.

Chase Plastics is proud to be recognized as one of the Best Places to Work in the industry by Plastics News (2018 and 2016 respectively) as voted by our employees. Some of the benefits our employees enjoy include:

Competitive wages and bonus program

Generous healthcare benefits including Health, Dental, Vision, Life, Disability Insurance and Flexible Spending Accounts

401(k) match program

Paid time off, holidays and paid volunteer day

- paid gym memberships

Training program to support new hires

Ongoing professional and leadership development opportunities

Fresh fruit and infused water provided daily at no cost to employees

Work hard, play hard company mentality

Fun employee engagement activities such as cornhole tournaments, family picnics, Tiger ticket giveaways, Halloween Wars, jeans Fridays, etc.

PRIMARY PURPOSE OF POSITION

To manage the day to day administrative support for the Sales team. This would include the entry and distribution of sales quotes, searching for Automotive Approvals, Providing Product Data Sheets, synchronizing databases and managing customer Price Increases.Devote full time to the business and affairs of Chase Plastic Services, Inc., and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrator

+ Predictable and dependable attendance is required

+ Serve as a customer advocate within the company to ensure total customer satisfaction.

+ Adhere to the 2-hour call back policy for internal and external customers for phone, email and/or fax inquires

+ Responsible for maintaining Quality Customer Service in accordance with Company Core Values (Core Ideology = Purpose + Core Values)

+ Work in accordance to all aspects of the Proactive Sales Support Model.

+ Process customer quotes in a timely (same day) and accurate manner in accordance with the salesperson's instructions and customer expectations

+ Send marketing literature to customers upon request

+ Manage price increase letters and process

+ Handle IDES, material data and processing sheet research

+ Utilizing the internet for use of IDES, gathering data sheets and process of automotive approvals

+ Maintain sales databases via daily tasks and weekly proactive calls to sales

+ Develop new databases and move data between databases when required

+ Document and maintain procedures for quotes, price increases, automotive approvals and database management.

+ Responsible for pulling sales data together from a variety of sources

+ Maintain and report on Sales Administrative activity

+ Initiate, manage and implement all supplier price increase letters to customers and in the Chasenet database.

+ Keep ISO logs up to date for identified areas

+ Become familiar with all products; learn the product line and specifics of each account.

+ Develop and maintain positive relationship with customer accounts, CPS Sales and internal customers.

+ Responsible for continuous improvement asit relates to the training matrix and cross training.

+ Responsible for continuous team improvement as it applies to meeting the needs of our customers as determined through metric performance.

+ Actively participate in team Best Practice meetings as scheduled by the Sales Support Manager.

+ Miscellaneous projects assigned by the Staff Manager(s).

+ Provide backup to other Customer Service Team Members as needed in their absence (included but not limited to; Customer Service Representative, Receptionist, Operations Support, etc.)

+ Process and send certification per customer specifications of all orders shipped the prior business day through P21 Certificate and Direct Ship portal programs. (As assigned)

+ Track manufacturers certifications from all suppliers based on report provided and generated from Accounts Payable. (As assigned)

+ Log and track all supplier late certifications and participate in the supplier evaluation process (As assigned)

+ Save and manage all certification files into DocLink (As assigned)

+ Focus on noted areas of improvement in your prior year Catalytic Coaching session. Implement the development recommendations discussed as well as your own areas that you've internally identified

Position Requirements

QUALIFICATIONS

To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill and/or ability required.

Possess 4-year college degree or at least 4 years of sales level administrative experience. Individual must always practice a high level of integrity and confidentiality in their daily work routine and maintain a professional and positive demeanor at all times. Proficient in the use of all Microsoft® Office software: Word, Excel, Outlook, PowerPoint. Must be proficient in Microsoft Access and have the knowledge to synchronize databases and process mail merges. Strong organizational skills and the ability to multi-task required. The ability to assume responsibility for projects, exercise initiative and judgment, then implement actions without direct supervision. The ability to read and interpret, and apply common sense understanding to carry out instructions furnished in writing, oral or diagram form using documents such as procedure manuals, work instructions, and software manuals. Ability to write reports and/or correspondence. Ability to speak and communicate well with fellow employees and customers via written or verbal communications. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

PHYSICAL REQUIREMENTS

Individuals may need to sit or stand as needed. May require walking periodically throughout the day; or reaching above shoulder heights, below the waist or lifting up to 25 pounds as required to file documents or store materials and/or office supplies throughout the work day. Proper lifting techniques required. Finger and wrist dexterity with repetitive motion also required. For the most part, working conditions will be in ambient room temperatures, and lighting and traditional office equipment provided as found in a typical office environment.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Full-Time/Part-TimeFull-Time

Exempt/Non-ExemptNon-Exempt

This position is currently accepting applications.