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JOB TITLE: Customer Service Representative

DEPARTMENT: Urology

STATUS: Full Time Non-Exempt (Hourly)

REPORTS TO: Administrative Manager

SHIFT/CORE HOURS: Monday-Friday 8:30-5:00PM

Exciting Careers Await at Premier Medical Group!

Who We Are

We are a physician-owned, multi-specialty medical practice with strong roots in the Hudson Valley. At Premier Medical Group, we are dedicated to delivering outstanding, quality healthcare across our community and beyond. Our large and diverse network is comprised of over 500 dedicated team members working across 16 locations, including a robust team of 100 providers offering care in 14 distinct specialties.

We pride ourselves on delivering the latest in advanced diagnostic and therapeutic services, compassionate care, and a team-oriented approach. If you're passionate about making a difference and being part of a team committed to improving community health, we want YOU to join us!

Who You Are

You're a compassionate and results-oriented individual who thrives in a patient-centered healthcare environment! You're a skilled communicator, effortlessly connecting with patients, colleagues, physicians, and the public. You possess strong critical thinking abilities and a positive outlook, tackling challenges with creativity and flexibility. You're eager to contribute to the success of Premier Medical Group, embracing the opportunity to travel to different locations within our network as needed.

Responsible for providing effective customer service to patients, vendors, insurance companies and other medical facilities. Position requires excellent telephone communication skills, and a high level of skill in entering data into the computer while talking with patients.

DUTIES AND RESPONSIBILITIES:

+ Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day.

+ Re-scheduling patient appointments as required via telephone calls and written notification to patients.

+ Screening and routing patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.

+ Taking clear and accurate messages on behalf of other departments.

+ Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.

+ Reviewing physician schedules regularly to maximize capacity and verify correct scheduling.

+ Creating testing orders for patients and faxing or mailing as per patient request.

+ Faxing medical records to facilities authorized to receive patient information.

+ Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.

+ Other duties as assigned.

EDUCATION & EXPERIENCE

+ Minimum of a High School Diploma and 1 – 2 years of experience in customer service, or equivalent combination of education and experience.

+ Previous experience in a call center and/or medical practice desired

QUALIFICATIONS & REQUIREMENTS

+ Exceptional phone manner

+ Excellent interpersonal and communication skills.

+ Ability to apply knowledge of office procedures and carry out tasks accordingly

+ Ability to utilize the EMR system effectively.

+ Ability to type 35 wpm with 90% accuracy.

+ Must be flexible, organized, and function well under pressure.

+ Bi-lingual English/Spanish is preferred.

What we offer

• Comprehensive Medical, Dental, and Vision Coverage

• Voluntary Benefits (e.g., life insurance, disability)

• 22 paid time off days (including holidays) at start, with growth over time

• 401(k) with up to 5% Employer Contribution/Profit Sharing

• Education Assistance

• Employee Assistance Program (EAP) for mental health and wellness support

• ...And Much More!

Premier Medical Group is an Equal Opportunity Employer