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Description

We are looking for a skilled Collections Representative to join our team in Minnetonka, MN. This is a long-term contract position offering flexibility to work on-site three days a week or remotely, with the expectation that candidates will be local and available for occasional on-site needs. The ideal candidate will bring expertise in managing delinquent accounts and resolving complex collections issues efficiently.

Responsibilities:

• Manage a high-volume portfolio of over 250 accounts monthly, ensuring timely follow-up and resolution.

• Conduct outbound calls and send correspondence to address delinquent accounts, utilizing third-party providers as necessary.

• Analyze and resolve complex collections challenges by applying critical thinking and problem-solving skills.

• Monitor and manage delinquency levels within assigned portfolios, implementing effective recovery strategies.

• Utilize Microsoft Excel to track, analyze, and report on account statuses and collections activities.

• Periodically access and interpret credit information from various sources to inform decision-making.

• Collaborate with teams to address problem accounts, including repossession, account modifications, or transfers to late-stage collections.

• Learn and apply new systems quickly to optimize collections processes.

• Maintain compliance with organizational policies and industry standards in collections practices

Requirements • High school diploma or equivalent.

• Minimum of 1 year experience in consumer or commercial collections.

• Proven ability to manage delinquent accounts using outbound calls, written communication, and third-party resources.

• Strong analytical skills to address and resolve complex collections issues.

• Experience handling high volumes of accounts, with a track record of managing 250 or more accounts monthly.

• Proficiency in Microsoft Excel for data analysis and reporting.

• Familiarity with credit information analysis and financial recovery processes.

• Experience with Oracle software is preferred but not required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .