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Division: Risk Management

Department: Collections

Reports to: VP, Retail Collections Manager

Status: Non-Exempt

Grade: 5

Salary Range: $18.00 - $29.50

Purpose/Objective :

This position is accountable for the collection of delinquent consumer loans in order to contribute to the soundness of the consumer loan portfolio through prompt collection of delinquent accounts while assuring legal compliance.

Key Accountabilities :

+ Review and research delinquent accounts to verify payment history and consumer loan status. Performs outreach via telephone and documents contacts with delinquent borrowers to communicate delinquent status. May authorize a revised payment schedule. Is also responsible for processing received payments as well as, incoming and outgoing department mail. 100%

+ Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.

Education:

+ High school diploma or equivalent

Experience:

+ General business experience desirable

+ Collections experience desirable

Skills & Knowledge:

+ Communication skills

+ Organizational skills

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.