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911 Communications Officer

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911 Communications Officer

Salary

$49,161.00 - $78,657.00 Annually

Location

Alpharetta, GA

Job Type

Full time

Job Number

2025-00277

Department

Public Safety

Division

Police - Emergency 911 Operations

Opening Date

04/21/2025

Closing Date

5/23/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Summary & General Information

The City of Alpharetta is currently offering the following hiring Incentives for qualified candidates:

NON-CERTIFIED - $5,000

GEORGIA P.O.S.T. CERTIFIED COMMUNICATIONS OFFICER WITH AT LEAST

1 FULL YEAR OF EXPERIENCE - $10,000 for hire dates between 12/8/2024 – 6/30/2025

GEORGIA P.O.S.T. CERTIFIED COMMUNICATIONS OFFICER WITH 3 OR

MORE FULL YEARS OF EXPERIENCE - $15,000 for hire dates between 12/8/2024 – 6/30/2025

Under general direction of Communications Shift Supervisor, receives and evaluates calls from the public concerning crimes, fires, and medical emergencies. Specific duties include evaluating calls for proper action; initiating Police and/or Fire response by obtaining information required for dispatching field units; and entering data into a computer as it is being received.

Essential Job Functions and Responsibilities

JOB FAMILY CONCEPT

This job family consists of three levels of regular full time and part time emergency dispatcher work. Levels are distinguished based on the complexity of the work, required certifications, level of supervision received, and the degree of autonomy.

This job family provides expertise and guidance in several areas including:

•Police dispatching

•Fire dispatching

•EMS dispatching

•Interagency coordination

•Accessing specialized computer aided dispatching systems

Essential job functions & responsibilities

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and may not necessarily convey the qualifications of incumbents within the position.

+ Receives, screens, processes, and monitors emergency 911 calls and non-emergency calls from the public and other police/public safety agencies by radio, telephone, and computer-aided dispatch (CAD); evaluates, categorizes, and prioritizes calls; confirms jurisdiction of requests; directs callers to other agencies as appropriate; takes/relays messages for department employees or other departments.

+ Dispatches appropriate agency personnel to incident locations; determines nature of emergency, location of incident, number of units needed, and nearest units; dispatches law enforcement units, ambulances, fire fighters, wreckers, utility crews, medical examiner, helicopter emergency services or others as appropriate.

+ Monitors all GCIC messages received and transmitted via the CJIS Network including but not limited to inquiries, entry, clear and hit confirmation of hot files.

+ Completes 911 inquiries when applicable/required.

+ Maintains communications with all parties involved in emergency situations; monitors status/location of emergency units; monitors safety and welfare of officers; assists emergency personnel in locating addresses; conveys information between callers and emergency personnel, general public, public safety agencies, utilities, businesses, department personnel, or other individuals/agencies; responds to requests from officers for backup, emergency units, information, or other assistance.

+ Responds to requests from law enforcement personnel for license plate, driver’s license, criminal history, warrant, missing/wanted person, stolen property, or other information; transmits information to inquiring officers via radio/telephone; obtains/provides background information requested by certified personnel for purposes of employment, court, firearm licensing, or military background checks.

+ Operates national/state criminal information computer systems to retrieve/update criminal information and motor vehicle/license records; locates, runs inquiries, and enters updates on data such as criminal histories, warrants, driver’s license records, stolen property, or missing/wanted persons.

+ Tests equipment and makes minor repairs on same or notifies supervisor when/if major repairs are required. Changes tapes on recording of radio traffic and telephone calls as needed.

+ Notifies road department and other institutions of severe weather conditions and special instructions if necessary.

+ Assists in the telephone/radio/computer training of new dispatch personnel.

+ Performs related duties as required or assigned.

Knowledge, Skills & Abilities required

Knowledge of:

+ The Police and Fire Department organization, procedures, and operating policies.

+ Local geography, including main streets and their hundred blocks, relative distance between streets, City boundary limits, sectors and beat areas, and fire response districts.

+ The IAED emergency dispatch protocols.

+ The CAD formats and commands pertaining to the 911 operator, fire dispatcher, and police dispatcher.

+ The geography, equipment, and procedures of other jurisdictions that Alpharetta has contracted with to provide fire/emergency medical dispatch procedures.

+ Mutual and automatic aide agreements with surrounding agencies; and dispatch procedures for air ambulance companies.

+ Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.

+ English usage, spelling, grammar, and punctuation.

+ Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability to:

+ Review dispatch of fire/police calls, listen to incoming phone information, and assimilate spoken information from dispatchers.

+ Exercise initiative in the improvement of Communications Center operations.

+ Scan eight or more computer monitors rapidly to select pertinent information.

+ Shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.

+ Type and enter data accurately at a speed necessary for successful job performance.

+ Remain calm under pressure, exercise good judgment and make sound decisions quickly in emergency situations.

+ Multi-task by typing information into a database while simultaneously receiving processing audible information.

+ Effectively utilize various 3rd party program systems to receive and process audio, text, photo, video, and live stream media.

+ Work a variety of shifts as assigned, including days, evenings, nights, weekends, holidays, overtime, and occasional on-call as needed.

+ Communicate clearly and concisely, both orally and in writing.

+ Attend offsite training, often requiring extended travel away from home.

+ Establish and maintain effective working relationship with Communications employees and supervisors, police and fire personnel, and callers.

Minimum Qualifications

LEVELS AND COMPETENCIES

Emergency Telecommunicator I

Emergency Telecommunicator II

Description

Trainee position, under close supervision.

Perform call-taking and processing duties for emergency medical, police and fire calls, and non-emergency calls. Performs outgoing calls to other agencies and businesses as needed.

Intermittent supervision.

Performs the duties of Emergency Telecommunicator I in addition to handling GCIC entry and inquiry requests from Records Channel, performing Fire dispatching duties including toning, dispatching, and maintaining unit status of Fire apparatus on calls.

Minimum Qualifications Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.

+ College level course work or vocational training in public safety dispatching and radio communications is desirable.

+ Must be a United States citizen.

+ Possession (or be able to obtain within 30 days of hire) and ability to maintain, a valid driver’s license.

+ Must be able to attain the following certifications within 90 days of hire:

+ Emergency Medical Dispatch Certification through International Academies of Emergency Dispatch (IAED).

+ Emergency Fire Dispatch Certification through IAED.

+ Emergency Police Dispatch Certification through IAED.

+ All minimum requirements as Emergency Telecommunicator I

+ Must be able to attain the following certifications within 180 days of hire:

+ Basic Communications Officer Certification through Georgia POST.

+ GCIC Operator Certification through GBI.

+ National Incident Management System 100, 200 & 700 Certifications

Communications Officer I

Full-Time & Part-Time

Description

Work is performed under intermittent supervision.

Performs the duties of Emergency Telecommunicator II in addition to and handling Police dispatching functions including processing self-initiated police calls, maintaining unit status, and providing updates to police responders.

Minimum Qualifications

Combination of education and experience sufficient to successfully perform the essential functions of the job qualifies.

+ All minimum qualifications as Emergency Telecommunicator II

+ Emergency Medical Dispatch Certification through IAED (International Academies of Emergency Dispatch).

+ Emergency Fire Dispatch Certification through IAED.

+ Emergency Police Dispatch Certification through IAED.

+ Basic Communications Officer Certification through Georgia POST.

+ GCIC Operator Certification through GBI

Physical Demands

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment. Continuous sitting and upward and downward flexion of neck; fine finger dexterity; light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment; pinch grasp to manipulate writing utensils. Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist; moderate wrist torque to twist equipment knobs and dials; lifting objects weighing up to 20 lbs. from below waist to above shoulders and transporting distances up to 50 yards. Occasional squatting, kneeling, and reaching above and at shoulder height; moderate grasping to manipulate reference books and manuals; lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate equipment. Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals.

Hearing: Hear in the normal audio range with or without correction as outlined in NENA standard NENA-STA-007.2-2014.

Sensory: Ability to tolerate sudden/alarming/unexpected sounds, such as alarms, office equipment operation, drawers/doors closing, and other unpredicted office environment sounds.

Supplemental Information

This job description does not constitute an employment agreement between the City of Alpharetta and employee and is subject to modifications as the needs and requirements of the position change.

The City of Alpharetta is an Equal Employment Opportunity (EEO) employer. All applicants receive consideration for employment without regard to race, color, religion, gender (including identity or expression), marital status, sexual orientation, national origin, age, disability or any other protected classification as defined by applicable law (except as limited by Employee Manual & Benefits Handbook or bona fide occupational qualifications).

In compliance with the Drug-Free Workplace Act of 1988, the City of Alpharetta is committed to providing a safe, quality-oriented and productive work environment consistent with the standards of the community in which it serves. Alcohol and drug abuse poses a threat to the health and safety of City’s employees and to the security of the City’s equipment and facilities. For these reasons, the City is committed to the elimination of drug and alcohol use and abuse in the workplace.

Title I of the Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from employment discrimination. Under the ADA, a person has a disability if they have a physical or mental impairment that substantially limits a major life activity. The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. In compliance with the ADA, the City of Alpharetta will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Medical, Dental and Vision

Medical: 2 High Deductible Health Plan (HDHP) options (HRA and HSA) with lower monthly costs. Dental: no deductibles. Coverage includes preventive, basic, major restorative, and child orthodontia. Vision: eye care and eyewear (contacts, lenses and frames). Laser correction procedures. FSA: Medical and dependent care.

Retirement Health

Medical Coverage: retirees (age 55+ and 10+ yrs. of service) may continue individual coverage up until Medicare eligibility at age 65. Medical Reimbursement: retirees (age 55+ and 15+ yrs. of service) receive a monthly reimbursement benefit as periodically determined by the Pension Board of Trustees.

Retirement

Defined Contributions 401(a): City contributes 10% of employee's annual base pay. Vested benefit accrued at 20% a year, with full vesting after 5 years of service. Deferred Compensation (457) and Matching Contributions: employees may elect to participate at any time. After 1 year of continuous employment, City matches employee's contributions, up to 5%.

Paid Holidays

10 City Holidays and 1 Personal Holiday upon hire and every Jan. 1st.

Paid Parental Leave

2 weeks paid parental leave for birthmother, spouse and adoptive parents (after 1 year of employment).

Georgia College Savings (529)

Employees can opt to participate in this state-sponsored, tax-advantaged college savings plan.

Tuition Reimbursement

After 1 year of employment, employees may receive tuition reimbursement up to a rate equivalent to 15 credit hours at Georgia State University annually. Reimbursement is based on prior approval, course grades, and annual program funding.

Employee Assistance Program (EAP)

24/7 assistance. 6 confidential counseling sessions per issue for employee and/or family member.

Group Term Life Insurance and AD&D

Employee: 3.5 x annual base pay up to annual maximum. Spouse: $5,000. Child: $2,500. Premiums paid 100% by the City.

Disability Insurance

Short-Term Disability: 66.67% of base pay after 14 days of disability. Long-Term Disability: 60% of base pay after 26 weeks of disability. Premiums paid 100% by the City.

Paid Time Off (PTO)

PTO is provided for rest, recreation, illness and family needs. Hours are accrued bi-weekly.

+ 0.0 - 1.0 yrs of service - 12 days annually

+ 1.1 - 5.0 yrs of service - 18 days annually

+ 5.1 - 10.0 yrs of service - 24 days annually

+ 10.1 + yrs of service - 27 days annually

Please see complete Benefits Summar (http://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab\_6) y for details.

Additional Amazing Benefits

+ Employer of Choice. Great work atmosphere.

+ 100% discount on City Recreation & Arts Programs (https://www.alpharetta.ga.us/government/publications/recreation-parks-activity-guides)

+ FREE Wellness Program and Annual Flu Shots

+ Direct Deposit

+ Employee Recognition and Service Awards

+ Bereavement Leave

+ PTO Sell Back Days

For more information click here (https://www.alpharetta.ga.us/docs/default-source/human-resources/benefits/employee-benefits-summary-summary.pdf?sfvrsn=20f3c4ab\_6) for City's Complete Employee Benefits Summary.

Benefits are subject to change at any time and based upon funding and approval by City Council. Eligibility, coverage, exclusions and limitations may apply. For specific information please refer to the City's Employee Health Benefits Summary (https://www.alpharetta.ga.us/government/departments/human-resources/resources) , Employee Handbook (https://www.alpharetta.ga.us/government/departments/human-resources/resources.) , or contact Finance Department - Benefits Division.

01

Are you at least 18 years of age?

+ Yes

+ No

02

Are you a citizen of the United States or a repatriated or naturalized citizen of the United States?

+ Yes

+ No

03

If you answered yes to serving on active duty in the U.S. Armed Forces. Total years of active duty service (National Guard and Reservists should include your active service time)?

+ None

+ 1 -4 years

+ 5 - 8 years

+ 9 plus years

04

What is your highest level of education?

+ HS Diploma/GED

+ Associates

+ Bachelors

+ Masters

+ Doctorate

05

How many years of public safety experience do you have?

+ Less than a year

+ 1-5 years

+ 6-10 years

+ 11+ years

06

Are you a Georgia P.O.S.T. Certified Communications Officer?

+ Yes

+ No

07

If yes, please provide your Georgia POST O-key number.

08

Are you Emergency Medical Dispatch (EMD) certified?

+ Yes

+ No

09

Are you Emergency Police Dispatch (EPD) certified?

+ Yes

+ No

10

Are you Emergency Fire Dispatch (EFD) certified?

+ Yes

+ No

11

Are you available to work overnight?

+ Yes

+ No

12

Are you available to work weekends?

+ Yes

+ No

13

Are you comfortable working at a multi-positional work station for long periods of time?

+ Yes

+ No

14

Do you have basic computer skills?

+ Yes

+ No

15

Do you consider yourself well versed in the operation of Windows based PC software?

+ Yes

+ No

16

If you answered yes to the previous question, please give a brief explanation of your skills.

17

Can you type?

+ Yes

+ No

18

If yes, how many words per minute?

19

List any police, fire, 911, or office equipment you can operate.

20

Do you speak any foreign languages?

+ Yes

+ No

21

If yes, which languages?

22

List any other special skills or training.

23

Have you been convicted of any of the following? NOTE: For the purpose of this section, please of Nolo Contendere are considered convictions.

+ Attempting to Elude and Evade

+ Habitual Violator

+ Hit and Run

+ Reckless driving within the past five (5) years

+ Vehicular Homicide

+ None of the above

24

Have you been convicted of or plead guilty to any traffic-related offense within the past five (5) years?

+ Yes

+ No

25

If yes, please explain.

26

Have you ever been arrested, incarcerated or charged with any crime? (This includes arrests, nolo, pleas, first offender, or expunged records)

+ Yes

+ No

27

If you answered yes to the previous question, please explain.

28

Have you ever been convicted of or plead guilty to any criminal offense classified as a felony? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)

+ Yes

+ No

29

If you answered yes to the above question, please describe the charge, date, agency, and disposition of the case.

30

Have you ever been convicted of more than two misdemeanor offenses within your lifetime? (Note: pleas of Nolo Contendere and First Offender shall be considered a conviction.)

+ Yes

+ No

31

If yes, please explain.

32

Have you ever been convicted of a misdemeanor crime that is related to an act of domestic violence?

+ Yes

+ No

33

[If yes, please explain.]

34

Have you ever been involved in any theft which is categorized as a felony? (This shall apply to either detected or undetected thefts.)

+ Yes

+ No

35

If yes, please explain.

36

Have you ever been involved in more than two misdemeanor thefts beginning at the age of 13? (This shall apply to either detected or undetected thefts.)

+ Yes

+ No

37

If yes, please explain.

38

Have you ever been involved in any type of illegal commercial gambling, bookmaking, loan sharking, or related type activity?

+ Yes

+ No

39

If yes, please explain.

40

Have you used or possessed any type of illegal controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD) within the last 3 years?

+ Yes

+ No

41

Have you used any of the illegal controlled substances listed below? Check all that apply

+ Marijuana 1 to 5 times

+ Marijuana 6 to 10 times

+ Marijuana 11 or more times

+ Cocaine

+ Crack

+ LSD

+ Methamphetamine

+ Heroin

+ Ecstasy

+ GHB

+ Prescription drugs not prescribed to me

+ Other

+ No illegal drug use in my lifetime.

42

Have you ever been involved in the felony possession of a controlled substance deemed illegal at the time of possession, regardless of the intent to distribute the substance and regardless of conviction?

+ Yes

+ No

43

If yes, please explain.

44

Have you been served or subject to any court order, including but not limited to, temporary protection orders or restraining orders?

+ Yes

+ No

45

If Yes, explain fully.

46

Have you ever sold any type of controlled substance (e.g. marijuana, cocaine, ecstacy, heroin, LSD), whether for profit or not within the last 10 years?

+ Yes

+ No

47

If yes, explain fully

48

Do you know of anything that might disqualify you from appointment or prevent the full discharge of the duties of the position for which you are applying?

+ Yes

+ No

49

If City Employee Referral, list the name of the employee.

50

My acknowledgement indicates that all of the information I have provided is complete and accurate. I understand that if I am found to have falsified or omitted any information at any time in the selection process, I will be disqualified even if the accurate information would not have disqualified me. Please type your Full Name and last 4 of your Social Security Number to acknowledge the above statement.

Required Question

Employer

City of Alpharetta, GA

Department

Public Safety

Address

2565 Old Milton Pkwy Alpharetta, Georgia, 30009

Phone

6782976000

Website

https://www.alpharetta.ga.us/government/departments/public-safety

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