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Department/Unit:

Clinical Engineering

Work Shift:

Day (United States of America)

Salary Range:

$60,367.47 - $90,551.20

The Clinical Engineering Technician provides onsite and remote support for all medical equipment and systems and in person support needs. The Clinical Engineering Technician will take ownership of issues escalated to them and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal. The Clinical Engineering Technician escalates and notifies employees appropriately according to documented standard operating procedures. The Clinical Engineering Technician is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering. The Clinical Engineering Technician acts as a liaison between the customers and Information Services to resolve any issue that is reported, and will fulfill any project based or new requests that are assigned to them in the documented timelines.

Experience, Knowledge, Skills, and Abilities:• 5- 9 years of experience.• Ability to fulfill installations, upgrades, and support requests for medical devices.• Ability to adhere to documentation and troubleshooting processes. • Ability to determine the cause of an issue to resolve appropriately. • Ability to be successful at assisting in basic to moderately complex medical device related projects.• Ability to adhere to proper customer service standards to all interactions with Albany Med employees both verbally and written. • Ability to document issues and escalate/notify others according to documented process.• Ability to adhere to documented process and documentation.• Ability to effectively recommend and draft documentation for improvements in processes, procedures, and operations.• Knowledge of electronics, medical device technology, and the use of such technology in the course of patient care. Functional knowledge of medical device testing and calibration technologies

Preferred additional Experience, Knowledge, Skills, and Abilities:• Bachelor’s degree preferred.• Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.