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Join Our Team as a Customer Service Manager in Miami, FL!

**Position:** Customer Service Manager

**Location:** Miami, FL

**Pay Rate:** $42K - $47K Base Salary

**Benefits:** Excellent benefits package including health, dental, vision, and retirement plans

**Employment Type:** Direct Hire

Why You'll Love Working With Us:

+ **Competitive Salary:** Earn between $42K - $47K with opportunities for growth.

+ **Outstanding Benefits:** Enjoy comprehensive health, dental, vision, and retirement plans.

+ **Dynamic Work Environment:** Be part of a fun, inclusive, and respectful customer experience center.

+ **Career Growth:** Opportunities for professional development and advancement.

+ **Impactful Role:** Play a key role in shaping the customer service experience and driving team success.

What We're Looking For:

+ **Leadership Skills:** Proven managerial experience to lead and inspire a team.

+ **Bilingual Abilities:** Fluent in English and Spanish to effectively communicate with diverse customers.

+ **Tech Savvy:** Proficient with databases, software, and MS Office.

Your Responsibilities:

+ **Team Management:** Coordinate operations, establish schedules, and control overtime costs.

+ **Positive Culture:** Foster a supportive and fun work environment.

+ **Performance Monitoring:** Ensure high standards and conformity to company policies.

+ **Information Sharing:** Keep staff updated on new products, procedures, and customer needs.

+ **Productivity Enhancement:** Analyze and maximize call center efficiency.

+ **Training & Development:** Train, supervise, and motivate office staff.

+ **Customer Support:** Handle escalated complaints and implement recovery strategies.

Daily Duties:

+ **Email Management:** Ensure prompt responses to customer and internal communications.

+ **Quote Follow-Up:** Review monthly quote reports and follow up on opportunities.

+ **Order Management:** Oversee daily/weekly catering orders and EZ Cater orders.

+ **Event Reminders:** Send daily event/gratuity reminders.

+ **Complaint Tracking:** Update the complaint tracker daily.

+ **Sales Tracking:** Monitor and update sales vs. budget goals.

+ **Order Confirmations:** Ensure all next-day order confirmations are completed.

Non-Daily Duties:

+ **Customer Complaint Resolution:** Personally handle escalated complaints.

+ **Client Follow-Up:** Reach out to customers for feedback and promote loyalty.

+ **Team Oversight:** Approve timecards and monitor performance.

+ **Meeting Preparation:** Gather data for weekly meetings.

+ **Interdepartmental Coordination:** Serve as the communication bridge between call center, kitchen, and delivery team.

Supervisory Responsibilities:

+ **Team Leadership:** Supervise 4 to 7 employees, including hiring, training, and performance appraisal.

+ **Problem Resolution:** Address complaints and resolve issues effectively.

Qualifications:

+ **Managerial Experience:** Proven track record in leadership roles.

+ **Communication Skills:** Excellent verbal and written skills in both Spanish and English.

+ **Organizational Skills:** Strong problem-solving and analytical abilities.

+ **Attention to Detail:** Acute attention to detail and ability to manage priorities.

+ **Tech Proficiency:** Skilled in databases, software, Internet, spreadsheets, and word processing.

Competencies:

+ **Analytical:** Synthesizes complex information and designs efficient workflows.

+ **Problem Solving:** Identifies and resolves issues promptly.

+ **Customer Service:** Manages difficult situations and responds to customer needs.

+ **Communication:** Speaks clearly and persuasively, participates in meetings.

+ **Teamwork:** Balances team and individual responsibilities, builds positive team spirit.

+ **Delegation:** Assigns tasks effectively and monitors delegated activities.

+ **Leadership:** Inspires and motivates others, accepts feedback, and recognizes achievements.

+ **Organizational Support:** Follows policies, supports goals, and respects diversity.

+ **Judgment:** Makes timely and sound decisions, includes appropriate people in decision-making.

+ **Motivation:** Sets and achieves challenging goals, demonstrates persistence.

+ **Quality:** Ensures accuracy and thoroughness, promotes quality improvements.

+ **Productivity:** Meets standards, completes work timely, strives for efficiency.

+ **Attendance:** Consistently punctual, ensures responsibilities are covered.

+ **Dependability:** Follows instructions, takes responsibility, keeps commitments.

Ready to take the next step in your career? Apply now and join our dynamic team in Miami, FL!

**Pay Details:** $42,000.00 to $47,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance