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Description - External

JOB SUMMARY

The Process Owner will oversee the planning, implementation, and management of software applications and projects related to Automation, Epic Interfaces, and Epic Reporting/Analytics. This role involves collaborating with operational stakeholders and technical experts to drive initiates from inception to completion.

ESSENTIAL FUNCTIONS OF THE ROLE

• Lead the strategy, prioritization, and execution of assigned application projects.

• Maintain a portfolio roadmap aligning with clinical, operational, and IT objectives.

• Develop detailed project plans, schedules, and budgets for Epic and any related third-party application.

• Oversee the integration and implementation of third-party applications, ensuring compatibility with existing systems.

• Partner with Project Managers to monitor project progress, manage risks, and resolve issues to ensure timely and within-budget delivery.

• Work closely with clinical and operational leaders to identify and prioritize IT needs.

• Act as a liaison between technical teams and business users to translate requirements and objectives effectively.

• Stay updated on advancements and development roadmap for Epic and other related technologies.

• Provide guidance on system configurations, workflows, and enhancements.

• Serve as subject matter expert in portfolio and provide support and mentorship to junior team members.

• Promote consistency and operational efficiency across the Information Systems (IS) organization including leading the concept definition, strategy, study, design and deployment and ongoing management of assigned processes.

• Review implemented processes on a regular basis and initiate improvement efforts accordingly.

• Maintain process documentation.

• Manage process and technology enhancement priorities and backlog.

• Perform other position appropriate duties as required in a competent, professional and courteous manner.

KEY SUCCESS FACTORS

• Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field (Master's preferred).

• 5+ years of experience in IT project management or portfolio management, with a focus on healthcare applications.

• Proven expertise with Epic Cogito, Bridges, or Cloverleaf including certifications (preferred).

• Strong understanding of Epic Integration or Epic Cogito tool suite.

• Ability to work effectively with both technical and non-technical stakeholders.

• Strong problem-solving skills and a results-oriented approach.

• Prior experience in Service Management, ITIL or Service Now required.

• Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly.

• Ability to manage multiple projects simultaneously in a fast-paced environment.

• Masters Degree preferred.

• Prior experience in Service Management, ITIL or Service Now required.

• Experience with the Systems Development Life Cycle (SDLC) desired.

• Prior project experience developing project plans, ensuring that milestones are met and the end product meets customer expectations.

• Excellent business acumen desired, with prior operations experience preferred.

• Knowledge of IT/IS process acumen & improvement techniques.

• Demonstrated service approach to IT.

• ITIL, Lean, Six Sigma certifications are highly desirable.

• Excellent organizational change management skills.

• Excellent partnership and team building skills.

• Excellent facilitation skills.

BENEFITS

Our competitive benefits package includes the following

+ Immediate eligibility for health and welfare benefits

+ 401(k) savings plan with dollar-for-dollar match up to 5%

+ Tuition Reimbursement

+ PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

+ EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

+ EXPERIENCE - 5 Years of Experience

+ Certification - Epic Cogito or Epic Bridges (strongly preferred)

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.