• Technical Services Supervisor

    Xerox (Racine, WI)


    Technical Services Supervisor

     

    General Information

     

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    City

     

    Milwaukee, Racine, Waukesha, West Allis

     

    State/Province

     

    Wisconsin

     

    Country

     

    United States

     

    Department

    TECHNICAL_SERVICE_MANAGEMENT

    Date

     

    Tuesday, April 22, 2025

     

    Working time

     

    Full-time

     

    Ref#

     

    20035709

     

    Job Level

     

    Executive Manager

     

    Job Type

    Experienced

    Job Field

    TECHNICAL_SERVICE_MANAGEMENT

    Seniority Level

     

    Associate

     

    Currency

     

    USD - United States - US

     

    Annual Base Salary Minimum

     

    52,000

     

    Annual Base Salary Maximum

     

    56,159

     

    The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

     

    Description & Requirements

     

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    About Xerox Holdings Corporation

    For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

    Overview:

    The Technical Services Supervisor is responsible for leading a team of 5–7 technicians, ensuring high-quality service delivery and operational efficiency. This role oversees day-to-day technical activities, including system deployments, troubleshooting, and ongoing support for client-facing technologies. The Supervisor will coach, mentor, and evaluate team members through regular one-on-one meetings, performance reviews, and development plans. They will also be responsible for onboarding and training new technicians, ensuring they gain the necessary technical knowledge and hands-on skills. Success in this role requires strong leadership, technical expertise, and a commitment to both team development and client satisfaction.

    Responsibilities:

    + Proactively coordinate the delivery of service for Technical Services projects

    + Oversee a team of 5-7 technicians by providing regular performance feedback, conducting one-on-one meetings, and addressing performance issues through coaching or disciplinary action when necessary.

    + Responsible for onboarding and training new technicians, ensuring they gain the necessary technical knowledge and practical skills to perform effectively. Provide ongoing support and development through hands-on guidance and technical coaching.

    + Manage active client-facing initiatives simultaneously to ensure client expectation is met.

    + Understand internal ticketing system and track project resources throughout the integration and deployment process.

    + Document and translate business requirements as necessary for ticket completion

    + Comfortable in front of clients and continually portrays appropriate customer service

    + Prioritize daily work to meet deadlines

    + Responsible for troubleshooting configuration issues across multiple client environments (IE: Intune/Autopilot, SCCM, ABM, JAMF, Golden Image/PXE Image, Google Chrome Console, etc)

    Minimum Qualifications:

    + 3–5 years of experience in a technical role, with at least 1–2 years in a leadership or supervisory capacity

    + Strong understanding of system deployment, network infrastructure, and relevant technologies (specific tools or platforms can be added here)

    + Proven ability to manage client-facing technology projects from planning through execution

    + Excellent communication and interpersonal skills, with the ability to lead teams and work directly with clients

    + Experience with training, performance management, and team development

    + Experience with Intune/Autopilot, SCCM, ABM, JAMF, Golden Image/PXE Image, Google Chrome Console

    Preferred Qualifications:

    + Associate or Bachelor’s degree in relevant field

    + Experience with Autotask and/or ServiceNow

    + Experience with E-Automate or Acumatica ERPs

    + Experience with Monday.com, MS Project, or other Project Management Tools

    + Experience with Power BI (basic), Smartsheet, or other data tools.

     

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    Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.