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Remote Support Specialist

General Information

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Country

United States

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Tuesday, April 22, 2025

Working time

Full-time

Ref#

20035703

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

40,560

Annual Base Salary Maximum

81,120

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Overview:

As part of the Delivery Operations Team this role is aligned to a single client account. This role provides a key support function for our clients by performing proactive inspection/maintenance of client equipment, CMDB (client database) updates and coordinating field administrative task. This role is an enabler to achieving measurable service levels, as documented per individual account contracted services.

Job Responsibilities and Essential Functions:

Operations Support:

+ Responsible for the overall delivery of contracted services at client sites.

+ Serve as the primary customer contact for equipment support and service.

+ Coordinate Move/Add/Change (MAC) process.

+ Provide on-going end user training on equipment. Attend operations staff and/or/client meetings and act as an operations focal point for the client account.

+ Implement and maintain an Asset and Consumable Management Program.

Communications:

+ Ensures day to day interface with account key contacts.

+ Works closely with immediate manager sharing information and following-up with account activity.

+ Coordinates and leads internal and external site team meetings.

+ Participates in internal and external account reviews.

+ Implement and maintain an Asset and Consumable Management Program

Billing and expense management:

+ Performs timely submission of billing requirements with all associated reporting.

+ Supply/Inventory management.

+ Tracks and reports on key account activity to ensure proper billing.

Essential Functions:

+ Use of Computer: Email, MS Word, Excel, PowerPoint.

+ Problem resolution and escalation.

+ Excellent verbal and written communications

+ Use of organizational and time management skills to facilitate client deliverables.

+ Ability to manage multiple tasks.

Schedule:

+ 8:00 AM to 5:00 PM (Mondays to Fridays) Fixed weekends Off!

Benefits We Offer:

+ Competitive compensation

+ Comprehensive benefits offerings (including medical, dental, vision, life insurance)

+ Retirement Plan – 401k

+ Paid holidays, personal choice days, and paid time off

+ A culture that offers flexibility and a healthy work-life balance

+ Working Environment:

+ Works in normal office conditions, Occasional work in assembly process areas, occasional work in mechanical model shop, and occasional external customer interface.

With Our Technology, Build Your Future at Xerox. Apply Now!

\#LI-DS1

\#LI-Remote

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.