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Housing Coordinator

WFH Flexible • New York, NY (http://maps.google.com/maps?q=New+York+NY+USA+10018) • Supportive Housing

Job Type

Full-time

Description

TheHousing Coordinatorholds a pivotal leadership role within the housing department, overseeing and enhancing the delivery of comprehensive supportive services, including home visits, escorts, social service referrals, entitlement management, housing stability, and adherence to medical and medication protocols. In this role, the Housing Coordinator ensures that services are delivered effectively in both English and Spanish, meeting the diverse linguistic and cultural needs of clients. The coordinator is pivotal in driving the department toward exceeding contractual standards and ensuring high-quality client care. This position requires a leader who is not only proactive and detail-oriented but also deeply committed to fostering an accountable, client-centered work environment in the Housing department.

This position carries significant supervisory responsibilities, ensuring that Housing Case Managers, as well as potentially the Intake Case Manager, Mental Health Counselor, and Substance Use Case Manager, perform their roles effectively in compliance with contractual obligations.

Essential Job Functions

Strategic Leadership, Supervision & Engagement:

+ Provides overarching strategic direction and hands-on supervision to a multidisciplinary team, ensuring all members are effectively contributing to the department's goals.

+ Manages task assignments, reviews workflow processes, and implements changes to optimize productivity and service quality.

+ Conducts thorough performance evaluations to assess individual contributions and address any areas of concern, facilitating a high standard of service delivery and adherence to contractual obligations.

+ Lead case conferences involving housing case managers, clients, and external providers to discuss and resolve client issues, ensuring a coordinated approach to service delivery.

+ Maintain proactive, open lines of communication with all stakeholders, effectively managing relationships to resolve conflicts and foster a cooperative environment.

Professional Development:

+ Leads the onboarding process for new hires, ensuring they are well-acquainted with departmental procedures, client engagement strategies, and ethical considerations specific to their roles ensuring they are well-prepared to meet the demands of their positions and understand the department's procedures and goals.

+ Regularly assess training needs and develop targeted training programs to advance staff skills in areas such as client care, compliance with housing regulations, and effective communication techniques.

+ Promote a culture of continuous learning and professional growth within the department, encouraging staff to stay current with industry developments and best practices.

+ Identifies ongoing professional development needs and organizes training sessions to address these, covering advanced topics in client care, regulatory compliance, and effective communication.

Compliance and Quality Assurance:

+ Works in close coordination with the housing director to ensure that the team's work aligns with organizational goals and complies with all relevant contracts and regulations.

+ Regularly audits service delivery methods and client files to ensure meticulous compliance with federal, state, and local regulations, employing a proactive approach to quality control.

+ Oversee the completion of required reports and documentation, including deliverables reports, DDAS, and time and effort forms by deadlines. Ensure accurate data entry into reporting systems such as eCOMPAS, TREAT, and AWARDS.

Service Coordination:

+ Direct the process of client intake and referrals, ensuring efficient and empathetic service delivery from the initial point of contact. Supervise staff to handle these processes accurately, maintaining a continuous flow of appropriate referrals and timely admissions into housing programs.

+ Oversee the maintenance of program census data, ensuring accurate tracking of client movements and adherence to capacity and funding requirements.

+ Ensure that all clients are actively engaged in healthcare and necessary additional services by supervising case managers in the development and implementation of individualized care plans that address specific client needs.

Client Record & Financial Management:

+ Supervise staff to ensure that all client data and confidential client records are handled with the utmost confidentiality and stored securely in compliance with HUD and HOPWA requirements.

+ Regularly review housing records regularly to confirm compliance with all applicable federal, state, and local regulations, and implement updates or corrections as needed to maintain the highest standards of data integrity and security.

+ Collaborate with the Property Management Department to oversee rent collection processes, ensuring they are followed diligently to facilitate timely payments and reduce delinquencies.

+ Monitor and manage housing-related financial transactions to ensure transparency and efficiency in all financial dealings.

Case Management:

+ Provide leadership and oversight in delivering comprehensive case management services, which include personalized counseling, strategic healthcare linkages, strong advocacy, and effective management of client entitlements.

+ Guide and mentor case managers in delivering high-quality services, ensuring all client interactions are conducted professionally and efficiently.

Organizational Involvement:

+ Participate actively in all relevant organizational meetings and events, providing insights and feedback to support the housing department's objectives and broader strategic goals.

+ Work collaboratively with other departments to align services and improve overall organizational effectiveness, ensuring that the housing department's needs and perspectives are well-represented and understood.

Requirements

Special Skills and Knowledge

Knowledge of Housing Stability Resources:

+ Deep understanding of local and national housing resources and programs that contribute to housing stability.

+ Familiarity with regulations and policies affecting vulnerable populations in the housing sector.

Adaptability to Fast-Paced Environments:

+ Comfort working in a dynamic, fast-paced setting where quick decision-making and flexibility are required.

+ Proven track record of thriving in environments that demand stringent data management and performance metrics.

Exceptional Communication Skills:

+ Superior written and oral communication abilities, capable of clearly articulating complex information to a diverse range of stakeholders.

+ Skilled in negotiation and conflict resolution, with a strong capacity for persuasive communication.

Experience with Specialized Client Populations:

+ Extensive experience providing support to individuals with HIV/AIDS, facing substance use challenges, and those with mental health needs.

+ Sensitivity to and understanding of the unique barriers faced by these groups, coupled with knowledge of tailored intervention strategies.

Team Collaboration and Interdisciplinary Coordination:

+ Demonstrated ability to function effectively as part of an interdisciplinary team.

+ Skills in fostering teamwork and collaboration across different service areas within the organization.

Familiarity with government benefit systems and entitlement programs, including:

+ Social Security, Medicaid, SNAP, and Housing Assistance Programs.

+ Ability to navigate online portals and submit required client documentation.

Strong documentation and compliance skills, ensuring:

+ Accurate case notes and service plans in adherence to regulatory requirements.

+ Confidentiality and compliance with HIPAA and other legal protections.

Education and Certification

+ Associate's degree required, Bachelor's degree highly preferred

+ Supervisory experience with at least five years of experience working with clients who have housing-related issues.

Technical Skills

The ideal candidate should have the following technical competencies to effectively manage case documentation, reporting, and client services:

Intermediate proficiency in Microsoft Excel, including:

+ Data tracking and analysis for case management and program reporting.

+ Creating and managing spreadsheets to monitor client progress and deliverables.

+ Using formulas, pivot tables, and data validation to ensure accuracy in documentation.

Basic Proficiency in Microsoft Office Suite, including:

+ Outlook - email communication, scheduling, and coordination with service providers

+ Word - creating case notes, service plans, and official correspondence

+ PowerPoint - preparing presentations for internal and external stakeholders

Work Environment & Schedule

This is a hybrid position requiring a mix of:

+ Fieldwork - conducting home visits, client escorts, and community outreach.

+ In-office duties - team meetings, case conferencing, and reporting.

+ Remote work as determined by the supervisor based on program needs.

+ Participation in the annual AIDS Walk New York event is mandatory for all GMHC staff.

Physical Demands

While carrying out the responsibilities of this role:

+ Employee is routinely required to sit, engage in conversation, actively listen, and take notes.

+ Frequent travel across the five boroughs of New York City using public transportation.

+ Additionally, the employee must regularly stand, walk, and navigate stairs.

GMHC supports a racially and gender-diverse environment which contributes to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve.

GMHC is committed to fostering an inclusive, racially, and gender-diverse workplace and seeks candidates dedicated to promoting equity and social justice within our community.

Salary Description

$55,000 per year (DOE)