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Budget Title: Senior Staff Assistant (SL-3)

Salary: $55,151

Principal responsibilities include the following:

+ Manage and oversee the processing and maintenance of all private miscellaneous scholarships, military and veteran tuition benefit requests and payments.

+ Supervise two staff members and coordinate backup duties.

+ Facilitate the invoicing and reconciliation of all institutional scholarships, while also serving as the liaison to various areas.

+ Maintain multiple third-party contracts, as well as coordinate the third-party billing process, including scheduling, distributing, and timely collection of monies due to the University.

+ Oversee and coordinate the journal processing and reconciliation of multiple student financial aid funds.

+ Oversee the Federal Nursing Loan program, coordinating the generation, processing, record management, and transmittal of all Federal Nursing Loan documents.

+ Execute the review and processing of all student credit balances and financial aid refunds in accordance with State and Federal regulations and Institutional policies and procedures.

+ Assist with the management of the Universities tuition payment plan and payment platform, performing daily reconciliation of payments and refund transactions processed via QuikPAY.

+ Assist with the management and maintenance of departmental e-commerce storefronts, providing support and training to departments.

+ Assist with the management of outstanding accounts receivable debt collections, acting as the liaison to our collection agencies and the NYS Attorney General's Office.

+ Provide assistance with meal plan charge assessment and adjustments, acting as the liaison to the Universities dining services.

+ Provide support and assistance with customer escalation.

+ Manage multiple tasks efficiently in a customer service-oriented environment while meeting deadlines.

Job Requirements:

+ Bachelor's degree

+ Two or more years of customer service experience

+ Work experience in Higher Education

+ Experience with student information systems

+ Excellent professional written and oral communication skills

Preferred:

+ Supervisory experience in a customer service-based setting

+ Cashiering experience

+ Experience with data reconciliations

+ Experience with Banner

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: [email protected] or 607-777-3660.