• Director of ADR Services

    American Arbitration Association (Los Angeles, CA)


    Director of ADR Services

     

    Date Posted:Apr 23, 2025

     

    The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

     

    If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- [email protected] .

    Description

    Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

     

    This position's starting salary range is based upon location and is eligible for annual incentive opportunity.

     

    + Los Angeles, CA - $104,000 - $109,500

    + San Francisco, CA - $110,000 - $115,000

    Overview:

    The Director of ADR Services is responsible for driving business development in the assigned region, promoting dispute resolution services, and managing the administration of arbitration and mediation cases. The role involves building effective business relationships with clients, advocates, and industry partners, and promoting the use of AAA's ADR services.

    ESSENTIAL FUNCTIONS

    + Serve as the primary case management contact for parties and mediators on assigned cases; make decisions on case issues in consultation with the Regional VP

    + Proactively identify and pursue opportunities to grow the organization's ADR services business; develop strategic plans and pitches to potential clients

    + Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services; build and maintain strong relationships with clients, prospects, and industry partners

    + Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition

    + Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion

    + Advise arbitrators on procedural hearing management and related issues

    + Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from the existing database; respond to inquiries regarding AAA's ADR services in a timely manner

    + Participate in hearings/conferences and provide feedback and recommendations to the RVP to maintain or improve the quality and delivery of services

    + Help recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs

    + Review and track trends regarding the regional markets where AAA provides services

    + Assist with arbitrator training programs, education programs/conferences, and elections as necessary

    + Ensure confidentiality of case information and records; adhere to information security and data privacy policies

    + Demonstrate regular, reliable, and predictable job attendance

    + Attend on-site and in-person meetings and training sessions

    EDUCATION AND EXPERIENCE

    Bachelor's degree in business, legal, or related discipline (advanced degree preferred)

     

    3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience.

    KNOWLEDGE, SKILLS, & ABILITIES

    + Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships.

    + Ability to read and interpret legal files, business correspondence, and procedure manuals

    + Strong presentation skills; ability to develop and deliver engaging presentations to various stakeholder groups

    + Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems.

    + Ability to travel periodically (15%) to clients, training events, AAA offices, and conferences