• sTAP/uTAP Tier 1 Support Professional

    Koniag Government Services (Boulder, CO)


    sTAP/uTAP Tier 1 Support Professional

     

    Boulder, CO, USA

     

    Req #196

     

    Wednesday, April 23, 2025

     

    **Koniag Data Solutions,** a Koniag Government Services company, is seeking a sTAP/uTAP Tier 1 Support Professional with a Secret security clearance to support **KDS** and our government customer in Boulder, CO.

     

    We offer competitive compensation and comprehensive benefits including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

     

    Koniag Data Solutions (KDS) is seeking an experienced sTAP/uTAP Tier 1 Support professional to provide technical assistance and operational support for our federal government clients. As a subsidiary of Koniag Government Services, we combine technical expertise with our Alaska Native Corporation values to deliver superior support services. This position requires an active Secret clearance.

    Essential Functions, Responsibilities & Duties may include, but are not limited to:

    + Provide first-level technical support for end users

    + Process and respond to service desk tickets

    + Troubleshoot hardware and software issues

    + Support system access and authentication

    + Maintain documentation of support activities

    + Coordinate with higher-tier support teams

    + Monitor system performance and availability

    + Assist with user account management

    + Support data backup and recovery processes

    + Track and report support metrics

    + Maintain security compliance

    + Execute standard operating procedures

    + Assist with system updates and maintenance

    + Provide basic training to end users

    Requirements:

    + 7+ years of technical support experience

    + Active Secret clearance

    + Experience with service desk operations

    + Knowledge of classified system operations

    + Strong technical troubleshooting abilities

    + Experience with ticketing systems

    + Knowledge of IT service management

    + Understanding of security protocols

    + Strong customer service skills

    + Proficiency in Windows operating systems

    + Experience with remote support tools

    + Knowledge of network basics

    + Strong documentation abilities

    + Excellent communication skills

    + Ability to work in a team environment

    + Experience with classified systems

    + Understanding of access control procedures

    + Knowledge of basic cybersecurity principles

    Education:

    + Bachelor's Degree in Information Technology, Computer Science, or related field

    Work Experience, Knowledge, Skills & Abilities:

    + Technical certifications (CompTIA A+, Network+)

    + Experience with ITIL processes

    + Knowledge of government systems

    + Familiarity with virtualization

    + Experience with Active Directory

    + Understanding of PKI infrastructure

    + Knowledge of mobile device management

    + Experience with VPN technologies

    + Background in system administration

    + Previous military or government service

    + Knowledge of federal security requirements

    + Experience with asset management

    + Familiarity with change management

    + Understanding of incident response

    + Experience with classified networks

    + Knowledge of compliance requirements

    + Proficiency in technical writing

     

    Our Equal Employment Opportunity Policy

     

    The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

     

    The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail [email protected] by calling 703-488-9377 to request accommodations.

     

    _Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please vis_ _i_ _t_ _www.koniag-gs.com_ _._

     

    _Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_

    Other details

    + Job Family Proposal Positions

    + Pay Type Salary

    + Boulder, CO, USA

     

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