• Client Services Consultant I

    MetLife (Aurora, IL)


    Role Value Proposition:

    Provides day to day administration and management of National Account clients including: Responds to client request, acts as liaison between client and internal areas, contributes to project status and strategic planning meetings coordinates client enrollment/benefit fairs and participates in client driven audits and reviews and leads client driven projects and requests.

    Key Responsibilities:

    * Accountable for on-going customer service delivery, satisfaction and building a positive relationship with client, partners and provides support to financial team by assisting with billing and reporting.

    * Partners with Proposal Unit to research and respond to RFP questionnaires.

    * Aids in implementation of new clients and addition of MetLife product lines to existing clients.

    * Assists in setting up product and client specific processes and reports within internal systems. Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).

    * Comprehends legal agreements between MetLife and the client and assists to ensure contracts are in compliance and executed.

    * Working knowledge of internal systems and ability to apply analytical skills to understanding of systems and products.

    * Performs other duties as assigned or required.

    Essential Business Experience and Technical Skills:

    Required:

    * 1-2+ years of relevant experience.

    * Ability to communicate clearly both verbally and in writing.

    * Comprehension and ability to communicate provisions of MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).

    * Customer service and relationship management skills.

    * Understanding of how to provide exceptional customer service and how to develop relationships.

    * Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines.

    * Proficient problem-solving skills.

    * General understanding of U.S. economy and employee benefits industry.

    * Proficient with Microsoft Office software.

    * High School Diploma or equivalent

    Preferred:

    * Bachelor’s Degree

    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.